Data Entry
Khazan Qatar
Total des années d'expérience :18 years, 5 Mois
• Records and processes a variety of orders
• Review daily stock supply report sent from the store location.
• Create purchase order for every salesman
• Create transfer posting of products
• Creates and completes billing for the invoices.
• Ensured high quality of work and do all the adjustments needed for the account up to the given target date
-Provides outstanding customer service and technical support by resolving telephone inquiries from customers
-responsible for navigating computer systems to track calls and gather Information as quickly as possible
-logging and keeping records of customer/employee’s queries
-Analyzing call logs to spot common trends and underlying problems
-Responsible for basic customer and team communication via e-mail, Memos, etc.
-Working with field technician by setting appointment depending on Issue and if the problem is more serious
• Prepared training materials including process maps using SAP
• Conducted classroom training for the newly hired agents
• Discussed topics according to training curriculum
• Engaged oneself in COE (Community of Excellence) activities
• Ensured high quality of work in their respective function
• Attended Quality Assurance team meeting to discuss updates and error trends
• Cascaded updates to all the agents completing the same transaction
• Sent out tips to help agents complete their transactions easily
• Shared best practices on different processes.
• Assigned as a floor walker for new agents
• Updates accounts, and completes billing transactions to rectify billing errors and process adjustments and readings to the accounts
• Validates all pended accounts
• Provided strong leadership and motivation to co- processors to ensure accurate and timely completion of various operational processes so that productivity and quality scores are consistently achieved
• Conducts Internal audit to co-processors who got failed in the quality from the previous month
• Records and processes a variety of orders and inquiries assigned thru mail and Workflow Management Application (WMA).
• Investigates inquiries and issues assigned type of orders or completes necessary tasks to resolve them within established guidelines.
• Provides Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards.
• Resolves more complex customer requests and ensured that target quality and productivity are met.
• Updates accounts, and completes billing transactions to rectify billing errors and process adjustments and readings to the accounts
• Received local payments for the delivery receipt and Stickers
• Issue receipts
• Encoding
• Prepare memo as required
• Read incoming mails and emails
• Perform any assign tasks being given by the supervisor
• Attend Phone calls and inquiries
• Remit our monthly contribution to Social Security Service, Pag-ibig fund & Philhealth
• Assigned to inventory and to purchase the office supplies
• Issue Purchase Order for haulers
• coordinate group meetings and record the meetings
• Time keeping
• Maintain necessary department files
VISION BUILDERS PROJECT MANAGEMENT AND CONSULTANCY LIMITED CORP. 2007-2008
Position Title: Company Secretary
Role: Secretary
Industry: General Construction
Work Description: As a COMPANY SECRETARY: • Received local payments for the delivery receipt and Stickers • Issue receipts • Encoding • Prepare memo as required • Read incoming mails and emails • Perform any assign tasks being given by the supervisor • Attend Phone calls and inquiries • Remit our monthly contribution to Social Security Service, Pag-ibig fund & Philhealth • Assigned to inventory and to purchase the office supplies • Issue Purchase Order for haulers • coordinate group meetings and record the meetings • Time keeping • Maintain necessary department files
3. GOLDILOCKS 2003 - 2004
Position Title: Service crew
Role: crew
Industry: Food industry
Work Description: • As a Service crew, I assisted the customers with their inquiries. And suggests them with the latest promos and new products.
• Participated in ure through logging of ideas
• Became one of the We@ Single Point of Contact (SPOC)
• Participated in company/project-wide activities
• Knowledgeable in System, Application and Products (SAP)
• Consistent 50% Top performer
Computer System in Design & Programming Graduation Date: 2000 Institution/College: AMA Computer Learning Center