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Shifa Parveen, Customer Care Manager

Shifa Parveen

Customer Care Manager·Sangam Cars LLP (Hyundai)

India

Master's degree, Agriculture

Work experience

Total years of experience: 5 years, 8 months

Customer Care Manager

April 2025 - Present

Sangam Cars LLP (Hyundai)

Allahabad, India

April 2025 - Present

• Resolution of concerns/complaints
• Ensuring customer retention and maximum
vehicle turnup
• Maintaining Net Promoter Score (NPS)
• Handling of GDMS and HWorld Service
portal

Company industry:
Automotive Dealership & Distributor

Customer Relationship Manager (Aftersales)

January 2023 - January 2024

Legend Cars (Jeep)

Lucknow, India

January 2023 - January 2024

• Customer handling including queries and
grievances
• Resolution of concerns/complaints
• Ensuring customer retention and maximum
vehicle turnup
• Maintaining Net Promoter Score (NPS)
• Handling of Siebel dealer portal, CX and cc
per 1000
• Ensuring net profitability by enhancing
sales of Extended Warranty and Service
Maintenance Package
• Maintaining daily track reports
• Ensuring delightful customer satisfaction
experience by enforcing up to the mark
service standards

Company industry:
Automotive Dealership & Distributor

Customer Relationship Manager (Aftersales)

January 2022 - June 2023

Avya Automotives (Skoda)

Allahabad, India

January 2022 - June 2023

• Improving rankings in overall Balanced
Score Card (BSC)
• Handling of DMS, CX and CCMS portals
• Ensuring delightful customer satisfaction
experience by enforcing up to the mark
service standards

Company industry:
Automotive Dealership & Distributor

Relationship Manager (Sales)

January 2021 - January 2022

Puneet Car Sales Pvt. Ltd. (Morris

Allahabad, India

January 2021 - January 2022

• Ensuring maximum conversions of
enquiries into retails
• Regular follow-ups of prospective
customers and leads
• Ensuring balanced ratio of test drives
• Ensuring smooth and delightful vehicle
delivery experience
• Follow-ups of finance and refunds on behalf
of the customers
• Ensuring efficient stock maintenance by
converting maximum leads to stock vehicles

Company industry:
Automotive Dealership & Distributor

Customer Relationship Manager (Aftersales)

August 2019 - January 2021

Varanasi Autocars Pvt. Ltd. (Volkswagen)

Allahabad, India

August 2019 - January 2021

• Customer handling including queries and
grievances
• Resolution of concerns/complaints
• Ensuring customer retention
• Handling of CEM and LPMS portals

Company industry:
Automotive Dealership & Distributor

Education

Allahabad state university

July 2023

July 2023

Master's degree, Agriculture

India

GPA (percentage): 81.001%

GPA (percentage): 81.001%

silver medalist in Allahabad State University

Allahabad State University

August 2021

August 2021

Bachelor's degree, Agriculture

India

GPA (percentage): 8.001%

GPA (percentage): 8.001%

I am a silver medalist in Allahabad State University

Bishop Johnsons School and College

January 2021

January 2021

High school or equivalent, Agriculture

India

Bishop Johnsons School and College

July 2015

July 2015

High school or equivalent, science

India

Skills

Customer Satisfaction
Expert
Customer Satisfaction
Expert
Team Management
Expert
Team Management
Expert
Smart Work
Expert
Smart Work
Expert
Convincing Skills
Expert
Convincing Skills
Expert
EFFECTIVE COMMUNICATION
Expert
EFFECTIVE COMMUNICATION
Expert
CONVINCING POWER
Expert
CONVINCING POWER
Expert
COMMUNICATION
Expert
COMMUNICATION
Expert
PRESSURE HANDLING
Expert
PRESSURE HANDLING
Expert
SMART WORKING
Expert
SMART WORKING
Expert
DECISION MAKING
Expert
DECISION MAKING
Expert
TEAM MANAGEMENT
Expert
TEAM MANAGEMENT
Expert

Languages

English
Native Speaker
Hindi
Native Speaker

Training and Certifications

Certifications
Soft skill training Level 1
CRM

Hobbies

  • Driving/ training
    POWER UP PROGRAM, CERTIFIED CCM