head of government relations and Investors relations
Leos International Holding Group
Total years of experience :17 years, 11 Months
Head Of Government Relations, Investors Relations, Collections & Admin
Achievement:
➢ 600% of Annual target (Collection)
➢ Pioneered the establishment of key organizational departments, including
Government Relations, Collection, Admin & Investors Relations, from conceptualization to full operational capacity.
• Head of Government Relations:
- Developing strategic relationships with authorities to address challenges effectively.
- Representing the Chairman in meetings with Senior Management across various
Government Entities.
- Establishing policies and objectives for internal communication, ensuring alignment
with government laws, regulations, and standards, and encompassing contractors,
consultants, legal, and operational departments.
- Strengthening relationships and executing integrated strategies for external
communication with all government entities and diverse stakeholders.
- Cultivating partnerships with governmental institutions to support the company's
programs and strategic initiatives.
- Overseeing the registration of new projects in DLD & RERA.
- Leading the contracts team, responsible for SPAs and NOCs.
- Thoroughly preparing, reviewing, and updating all drafts of SPAs, RFs, and NOCs to
ensure accuracy and compliance with legal requirements and internal policies.
- Leading the Oqood registration team and ensuring timely completion of all unit
registrations.
- Developing and managing numerous collaboration agreements with government
authorities
• Head of CRM, Collection & Admin
- Establishing payment collection goals and targets for the department.
- Creating and executing a strategy to enhance the collection of outstanding credit.
- Implementing collection policies and procedures to prevent excessive outstanding
credit.
- Ensuring adherence to company policies on recoveries.
- Generating monthly feedback reports on payment collections.
- Reviewing and evaluating delinquent accounts, determining appropriate actions in
line with company policies and legal requirements.
- Developing and implementing CRM policies.
- Formulating specific strategies to retain customers.
- Proposing innovative methods to address customers' needs.
- Collaborating closely with the legal department to ensure contractual obligations are
met and risks are minimized.
- Staying updated on industry best practices, regulatory changes, and market trends
to enhance contract management strategies
Owner & Founder of H-Expert Real estate Consultancy
actively engaged with a diverse clientele, tailoring my services to meet the distinctive needs and objectives of each client, demonstrating versatility and a comprehensive approach to service delivery.
Client: The Heart of Europe Real Estate Development
Consulting Director - Government Relations and Communication
➢ Certificate of Excellence in service from The Heart of Europe (2022)
- Developing and implementing strategic relationships with authorities to resolve challenges and facilitate progress in hotels construction, hotels operation approvals and licensing such as 5* classification etc...
- Strengthening connections and executing comprehensive strategies for external communication with diverse government entities.
- Conducting internal audits and analysis to diagnose past and present challenges affecting the client-authority relationship,
- Cultivating partnerships with various government institutions to bolster the company's programs and strategic initiatives, such as collaborating with RTA for maritime transportation and SPS - Floating Police Station.
- Orchestrating information-event activities at client project locations in collaboration with government entities, exemplifying government partnerships with the client.
- Serving as the representative of the Chairman in diverse meetings with Senior Management across various Government Entities.
- Formulating and managing multiple cooperation agreements with authorities, including Dubai Police and RTA.
➢ Appreciation Certificate for Outstanding performance (1st Semester 2022) ➢ Appreciation Certificate for Outstanding performance (2nd Semester 2022)
Client: Nehal Hotel - Abu Dhabi
Hotel Manager acting General Manager
➢ 134 Rooms Hotel with 2 Food & Beverages Outlets and 3 Conference Banquets Halls. 83%+ Year-round occupancy.
- Orchestrated a comprehensive restructuring initiative for the hotel, implementing strategic changes to enhance operational efficiency and guest satisfaction.
- Conducted a thorough analysis of existing processes, identified areas for improvement, and developed and executed a restructuring plan.
- Led a multidisciplinary team in redefining departmental roles and responsibilities, optimizing workflow, and improving communication channels.
- Offering guidance and strategic vision to a team of duty managers and supervisors responsible for leading and overseeing hotel operations.
- Restructuring the senior management team to create a more streamlined organizational structure.
- Successfully navigating and mitigating the market impact caused by the Covid-19 crisis.
- Monitored and reported key performance indicators, providing regular updates to senior management on the progress and impact of the restructuring initiative
- Securing partnerships and collaborations with corporate and incentive group segments, actively promoting, and directing business initiatives.
- Effectively reducing costs through proactive measures, daily oversight of business reports, and facilitating data-driven decision-making processes
Property Management Services:
Fully responsible for Managing a large rental portfolio.
- Creation of tenancy contracts, gaining sign-off and negotiating renewals
- Maximizing rental returns and minimizing tenancy ‘void’ periods.
- Ensures that the property portfolio and activities are delivered in accordance with
legislative requirements and ensures compliance across the operations.
- Manage property budgets, ensuring financial goals are met and expenses are Cobtroled .
- Liaises between tenants, maintenance, contractors, chasing rent and outstanding
invoices.
- Responsible for booking inspection and inventory checks on properties before and
after properties are inhabited by tenants.
- Prepare and present regular reports to the owners.
The Heart of Europe Real Estate Development December 2016 - December 2019
Director of Sales
- Overseeing prominent VIP clients, delegates, diplomats, and ambassadors.
- Guiding a team comprising senior property consultants and business development
managers.
- Providing clients with economic, legal, and market advice, while staying updated on
market insights through continuous analysis of trends and competitive prices.
- Cultivating an extensive network of brokers and business introducers.
- Formulating and delivering industry-acknowledged sales management techniques.
- Developing and expanding the client database from both internal and external
sources.
- Advancing business growth through progressive negotiations of final prices and
contracts, ultimately closing deals.
➢ Appreciation Certificate for Outstanding performance in sales (2017)
➢ Appreciation Certificate for Outstanding performance in sales (2018)
➢ Appreciation Certificate for Outstanding performance in sales (2019)