Shifa Parveen

• Resolution of concerns/complaints
• Ensuring customer retention and maximum
vehicle turnup
• Maintaining Net Promoter Score (NPS)
• Handling of GDMS and HWorld Service
portal

• Customer handling including queries and
grievances
• Resolution of concerns/complaints
• Ensuring customer retention and maximum
vehicle turnup
• Maintaining Net Promoter Score (NPS)
• Handling of Siebel dealer portal, CX and cc
per 1000
• Ensuring net profitability by enhancing
sales of Extended Warranty and Service
Maintenance Package
• Maintaining daily track reports
• Ensuring delightful customer satisfaction
experience by enforcing up to the mark
service standards

• Improving rankings in overall Balanced
Score Card (BSC)
• Handling of DMS, CX and CCMS portals
• Ensuring delightful customer satisfaction
experience by enforcing up to the mark
service standards

• Ensuring maximum conversions of
enquiries into retails
• Regular follow-ups of prospective
customers and leads
• Ensuring balanced ratio of test drives
• Ensuring smooth and delightful vehicle
delivery experience
• Follow-ups of finance and refunds on behalf
of the customers
• Ensuring efficient stock maintenance by
converting maximum leads to stock vehicles

• Customer handling including queries and
grievances
• Resolution of concerns/complaints
• Ensuring customer retention
• Handling of CEM and LPMS portals