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shihabulla Kv, E-Commerce Sales Supervisor

shihabulla Kv

E-Commerce Sales Supervisor·Lulu Hypermarket

United Arab Emirates

High school or equivalent, Mass Communication And Humanities

Work experience

Total years of experience: 10 years, 6 months

E-Commerce Sales Supervisor

January 2020 - Present

Lulu Hypermarket

Abu Dhabi, United Arab Emirates

January 2020 - Present

Supervised daily e-commerce operations, ensuring smooth order processing and on-time deliveries.
Achieved and exceeded weekly, monthly, and quarterly sales targets through strategic planning.
Handled customer inquiries, product guidance, and issue resolution, boosting customer satisfaction.
Coordinated with warehouse and logistics teams to ensure accurate inventory tracking and stock rotation (FIFO).
Mentored and motivated sales staff, enhancing team productivity and efficiency

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Executive

January 2018 - January 2020

Al Awal Bakery

Abu Dhabi, United Arab Emirates

January 2018 - January 2020

Delivered personalized customer service and product recommendations to maximize sales.
Managed inventory control, applying FIFO principles to reduce wastage.
Ensured sales floor organization, hygiene, and attractive product displays.
Supported promotional campaigns, increasing store sales and customer retention.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Staff

January 2015 - January 2017

Al Madinah Supermarket

Dubai, United Arab Emirates

January 2015 - January 2017

Assisted customers with purchases and provided upselling strategies to increase revenue.
Maintained product displays, stock levels, and shelf organization.
Addressed customer queries and complaints with professionalism, improving customer loyalty.
Ensured accurate billing and cash handling.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Government of Kerala

July 2014

July 2014

High school or equivalent, Mass Communication And Humanities

India

Government of Kerala

January 2010

January 2010

High school or equivalent, Art History

India

Skills

CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English
Beginner
Malayalam
Beginner
Hindi
Beginner
Arabic
Beginner