SHIJU G

? Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, Printers, scanner and IP phones.
? Maintaining and controlling 2008 Server, Desktops, Printers and IP Telephone in 12 Branch offices and Head office
? Administration and Trouble shooting of Windows 2008 Server, Q System Server, and Share Folders
• User creation and rights assignments set up and manage file access permissions.
• Setting up share Folder Permission and Security for User Privilege
• Configuration and Troubleshooting of TCP /IP in Client PC and Multifunction Printers such as Sharp and Utax
? Network cabling, Uplinking, Crimping and patching
? Identifies, diagnoses and resolve network problems.
? Creating and maintaining VLANS and local networks for Cisco Switches.
? Network support for Migration activities like MPLS
? Configuring and resolving outlook 2007, 2010 and 2013.
? Installation and support of VPN, SAP and FEWA applications for Intranet and Internet Users.
? Security Updating of Windows, Symantec Antivirus and Internet Explorer
? Maintaining up to date Symantec End Point Protection levels on all machines company wide.
? Supporting clients remotely with the help of Remote support tools such as SCCM, Remote Desktop Connection and Ammyy admin
? Troubleshoot & resolve issues related to Microsoft Windows client operating systems such as Windows XP, Windows 7 and Windows 8, Migration of Win xp & 7 to Win 8
? Technical Support for Printers, Sharp 258, M363, MX3114, 3100, Utax 1930 and ID card printer(PRIMA4 CX D80)
? Take appropriate action for each troubleshooting and If its warranty or AMC register and follow up the problems or activity and finish with in a time period without affecting users

Network isolation
IP Networks & Windows domain
Installation of client & server operating systems
firewall configuration
DC, ADC &Proxy server Creation and managing
Active Directory insulation & management
Domain joining, Dns, Dns forwarder

DC to ADC convertion
Trouble shoot and resolve technical & prometric application issues

Assist in the organization and inventory of all hardware and software resources
Microsoft Windows Server 2003 Administration
• Windows server 2003 and dcpromo installation
• Ensure system security using antivirus
Installation of hardware, software and cabling within our systems
Configure our systems according to the user enviornment and their requirements
Trouble shooting all hardware and software issues, replacing of harware parts
Trouble shoot windows issues using third-party utilities
Provide emergency on call support on a rotating schedule

Designation: Network Engineer @ Indianrailway divisionoffice, Trivandrum
Period: May 2013 - july 2013
RESPONSIBILITIES: ➢ Microsoft Windows Server 2003 Administration, Technical, application& Network Support
➢ System Management Server activities
• Setting up user accounts, permissions and passwords
• Active Directory management, DHCP, DNS, Group Policy Implementation
• Managing of application & database server
• Installation of patches and purging
➢ Ensuring data is backed upon a regular basis using Backup Exec
➢ Updation and scanning of symantec antivirus
➢ Daily checking reports-Antivirus, Remote settings, NTP, HDD space and evaluation and restriction of third-party tools
➢ Make frequent visit to controllers for repair and technology needs


Company: MICRON COMPUTERS, Trivandrum, Kerala
Designation: Technical support Engineer
Period: June 2010 - Dec 2012
RESPONSIBILITIES: ➢ Assist in the organization and inventory of all hardware and software resources
➢ Microsoft Windows Server 2003 Administration
• Windows server 2003 and dcpromo installation
• Ensure system security using antivirus
➢ Installation of hardware, software and cabling within our systems
➢ Configure our systems according to the user enviornment and their requirements
➢ Trouble shooting all hardware and software issues, replacing of harware parts
➢ Trouble shoot windows issues using third-party utilities
➢ Provide emergency on call support on a rotating schedule

Computer assembling, Installation and maintenance
troubleshooting hardware and software problems