Service desk associate
Accenture - India
Total years of experience :15 years, 0 Months
Managing and monitoring all system and
infrastructure.
• Ensure highest levels of systems and
infrastructure availability .Liaise with vendors
and IT personnel for problem resolution.
• Provide 1st and 2nd level support, monitor and
test application. Performance for potential
bottle necks, identify possible solution and
work with developers to implement those fixes
via chats, Email and voice.
• Diagnose and troubleshoot technical issues,
including account setup and network
configuration.
• Ask customers targeted questions to quickly
understand the root of the problem.
• Ensure all issues are properly logged, prioritize
and manage several open issues at one time.
JUNIOR PROCESS ASSOCIATE
experience in US healthcare
as
.