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Shilpa Gonsalves, Administrative assistant

Shilpa Gonsalves

Administrative assistant·reliance infrastructure limited

Kuwait

Bachelor's degree, Accounting

Work experience

Total years of experience: 9 years, 10 months

Administrative assistant

July 1999 - April 2009

reliance infrastructure limited

Mumbai, India

July 1999 - April 2009

• Handling Customer complaints regarding Bills and escalating them to higher management if required.
• Taking care of office related activities like making travel and lodging arrangement for visitors upon request from management.
• Prepared management reports and maintained proper records of files
• Keeping attendance of the employees in the department.

Company industry:
Electric Power Production & Transmission
Job role:
Customer Service and Call Center

Education

Mumbai University

May 1998

May 1998

Bachelor's degree, Accounting

India

GPA (rating): Excellent

GPA (rating): Excellent

Sports ,Social Service

Skills

Customer Service

Expert

Travel

Expert

Records

Expert

Banking

Expert

Attendance

Expert

Data Entry

Beginner

Customer Service

Expert

Travel

Expert

Records

Expert

Banking

Expert

Attendance

Expert

Microsoft Excel

Intermediate

Marketing

Intermediate