Sommelier
Carnival p&o cruises
Total des années d'expérience :8 years, 9 Mois
Serving wine, liquor and spirits in the main dining area with high level of service standard and hygiene as per USPH.Monitor dining room to ensure optimal guest experience.Work as a team to improve service standards .Answer customer inquiries and resolve issues promptly.work in a different bar outlet to help with the bartender and bar stewards.Promote wines by doing wine talk, wine tasting and wine display.Third In charge of wine seller, ordering, pickup and inventory.
Delivered exceptional, friendly, and fast service.Skillfully anticipated and addressed guests’ service needs. Appropriately suggested additional items to customers to increase their chances bar sales.preparing mise en place and bar counter setup for smooth operation.Help the sommelier as a runner in the busy time.
Worked in Indian specialty restaurant .Answered questions about menu selections and made recommendations when required.Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
Consistently adhered to quality expectations and standards.Managed closing duties, including restocking items and reconciliation of the cash drawer.
Completed 3 year diploma in hotel management