Shun sin Yang

Spearheaded the processing of international payments transmitted via the
SWIFT network, enhancing transaction efficiency through meticulous
generation and verification.
Executed thorough client investigations regarding SWIFT payments and
addressed inquiries related to asset movements, ensuring compliance and
accuracy.
Managed SWIFT MT1XX, MT2XX, and MT9XX payments with precision.
Conducted authorities, limits, and signature verifications for security
transfers, including Internal, Free Receipt, and Free Delivery.
Facilitated account closures with attention to procedural detail.
Oversaw the FXT report, cash management, treasury funding, and credit
approval processes, streamlining workflows and enhancing operational
effectiveness.
Provided side-by-side mentoring and training, fostering skill development
among team members.

Championed customer satisfaction by exceeding expectations and ensuring
a welcoming atmosphere through a strong passion for hospitality and
exceptional service delivery.
Maintained a friendly and helpful demeanor while fostering a positive
environment.
Leveraged an outgoing personality and self-motivation to enhance team
morale and client engagement.
Executed excellent customer service through active listening and
responsiveness to guest needs.
Demonstrated a keen attention to detail and organization, contributing to an
efficient service operation.
Showcased initiative and problem-solving capabilities to address challenges
effectively.
Exhibited strong stress tolerance in a fast-paced environment.

Completed an internship at Hyatt Regency, gaining hands-on experience in
a luxury hospitality environment.

Championed customer satisfaction by exceeding expectations and ensuring
a welcoming atmosphere through a strong passion for hospitality and
exceptional service delivery.
Maintained a friendly and helpful demeanor while fostering a positive
environment.
Leveraged an outgoing personality and self-motivation to enhance team
morale and client engagement.
Executed excellent customer service through active listening and
responsiveness to guest needs.
Demonstrated a keen attention to detail and organization, contributing to an
efficient service operation.
Showcased initiative and problem-solving capabilities to address challenges
effectively.
Exhibited strong stress tolerance in a fast-paced environment.