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shireen Kasamani, Mentor and Quality Manager

shireen Kasamani

Mentor and Quality Manager·CIS College

Lebanon

Master's degree, Education

Work experience

Total years of experience: 6 years, 0 months

Mentor and Quality Manager

April 2025 - Present

CIS College

Beirut, Lebanon

April 2025 - Present

Establishing and leading the mentor community from the ground up, setting policies, processes, and quality standards.
•Managing end-to-end mentor lifecycle, from recruitment and onboarding to performance monitoring and coaching.
•Acting as product owner by defining specs, testing features, reporting bugs, and collaborating with developers to enhance
platform functionality.
•Curating training content, approving learning materials, and designing course outlines, aligning with market trends and
learner needs.
•Recruiting rising social media influencers as mentors to diversify expertise and expand audience reach.
•Setting tier-based pricing structures for offerings, ensuring competitive positioning and revenue optimization.
•Driving marketing initiatives by supporting campaigns, hosting podcasts, and collaborating on social media strategies.
•Designing and delivering workshops to build awareness, engage learners, and boost sales.

Company industry:
Training & Education Center

Educational Consultant

April 2025 - May 2025

AlGooru

Riyadh, Saudi Arabia

April 2025 - May 2025

•Assisted in the recruitment process for a Head of Learning, including interviewing, assessing, and selecting the final
candidate.
•Guided instructional designers to ensure alignment with pedagogical best practices and organizational goals.
•Completed the development of a comprehensive English curriculum tailored to program objectives.
•Initiated the development of an Arabic curriculum to expand the organization’s learning offerings

Company industry:
Training & Education Center

Tutor Recruitment & Development Lead

July 2024 - April 2025

AlGooru

Riyadh, Saudi Arabia

July 2024 - April 2025

•Managed the full recruitment lifecycle for part-time and full-time tutors, scaling processes through innovative strategies.
•Designed and implemented an educational quality assurance system to ensure high-quality sessions and continuous tutor
improvement.
•Established professional development programs, integrating the latest educational methodologies and technologies.
•Lead instructional design projects, including an English Curriculum and a Coding Program.
•Developed and refined tutor support materials such as guides, manuals, and resources.

Company industry:
Training & Education Center

Senior Learning & Development Specialist

January 2024 - July 2024

AlGooru

Riyadh, Saudi Arabia

January 2024 - July 2024

•Collaborated with teams to integrate technology and innovative methodologies into tutoring.
•Oversaw educational initiatives, guiding team members and ensuring effective implementation.
•Designed learning strategies and developed comprehensive resources, including guides and multimedia content.
•Established feedback loops with tutors, students, and stakeholders to continuously refine learning approaches.

Company industry:
Training & Education Center

Tutor Sourcing Analyst

July 2023 - January 2024

AlGooru

Riyadh, Saudi Arabia

July 2023 - January 2024

•Automated the recruitment process to meet demand.
•Recruited, assessed, and onboarded tutors across 20+ subjects.
•Managed data reporting, resolved system issues, and streamlined biweekly payments for 200+ tutors.
•Acted as main liaison within the sourcing team, ensuring cross-departmental collaboration.

Company industry:
Training & Education Center

Lead Teaching Operations Manager

June 2020 - June 2023

Englease

Beirut, Lebanon Remote

June 2020 - June 2023

•Spearheaded resolution of daily class and teacher challenges, ensuring operational efficiency.
•Supported the career development and growth of teachers by providing personalized guidance and mentorship.
•Provided dynamic leadership to the teaching operations team and the teachers community of 40+ teachers.
•Implemented tracking systems for teacher attendance and payroll, ensuring accuracy and compliance.
•Actively participated in executive meetings, providing insights and implementing long term strategies.
•Played a pivotal role in recruitment and internal promotions, emphasizing talent acquisition and career growth.

Company industry:
Training & Education Center
Job role:
Teaching and Academics

Education

Lebanese American University

December 2023

December 2023

Master's degree, Education

Lebanon

GPA (point): 3.84 out of 4

GPA (point): 3.84 out of 4

EXPECTED GRADUATION: 2023

Lebanese American University

June 2021

June 2021

Diploma, Teaching Diploma

Lebanon

Lebanese American University

January 2020

January 2020

Bachelor's degree, English Literature

Lebanon

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

Skills

BRAND POSITIONING
Intermediate
BRAND POSITIONING
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFLUENCER MARKETING
Intermediate
INFLUENCER MARKETING
Intermediate
MARKET TREND
Intermediate
MARKET TREND
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Orientation Program for Teaching Assistants
CITI Program Certification
Jan 2023 - Jan 2026
Show credentials

Hobbies and interests

Gym and reading