مهندس موقع
اتقان
Total years of experience :17 years, 1 Months
مهندسه موقع
فى مدارس حكوميه...تابعه لوزاره التربيه والتعليم
صيانه اجهز كمبيوتر.......لابتوب......صيانه طابعات.....صيانه بروجكترات..
Configuration layer 2 & 3 off switches (CISCO / HP)
Configuration of routers.
Configuration of wireless devices (A.P CISCO, A.P HP)
Planning and follow up implementation of network infrastructure.
Setup active directly server.
Setup DHCP server.
Sharing devices and PCs.
Maintains the highest ethical personal and professional standard
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Assist with on boarding of new users
• Setup and test desktop computer and printers
• Install Operating System application software (Windows 7, 8, 10, Server 2012)
• Install and test application software
• Ensure PCs and printers are communicating on the LAN and to the internet
• Maintain projectors and Interactive Whiteboards (SMARTBOARDS)
• Maintain inventory of all classroom technology items, printer toners and consumables
• Hardware and Software Troubleshooting
• Operating system upgrades and installations
• Managing the IT HELPDESK portal as a way for users to inform the IT Department of any issues
• Provide on-call support after hours and on weekends as necessary. If mandatory be on site to provide necessary support based on business needs
• Assist to identify, plan and procure IT assets and consumables
• Acts as the routine contact point, receiving and handling requests for support
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
• Contributes to creation of support documentation
• Logs incidents and service requests and maintains relevant records
• Produces routine reports to assist asset management activities and decision making
• Gathers information to enable incident resolution and promptly allocates incidents as appropriate
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Assist with on boarding of new users
• Setup and test desktop computer and printers
• Install Operating System application software (Windows 7, 8, 10, Server 2012)
• Install and test application software
• Ensure PCs and printers are communicating on the LAN and to the internet
• Maintain projectors and Interactive Whiteboards (SMARTBOARDS)
• Maintain inventory of all classroom technology items, printer toners and consumables
• Hardware and Software Troubleshooting
• Operating system upgrades and installations
• Managing the IT HELPDESK portal as a way for users to inform the IT Department of any issues
• Provide on-call support after hours and on weekends as necessary. If mandatory be on site to provide necessary support based on business needs
• Assist to identify, plan and procure IT assets and consumables
• Acts as the routine contact point, receiving and handling requests for support
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
• Contributes to creation of support documentation
• Logs incidents and service requests and maintains relevant records
• Produces routine reports to assist asset management activities and decision making
• Gathers information to enable incident resolution and promptly allocates incidents as appropriate
years 9 ) network engineer in egypt )
مهندسه موقع
جامعه حكوميه . مصر
Configuration layer 2 & 3 off switches (CISCO / HP)
Configuration of routers.
Configuration of wireless devices (A.P CISCO, A.P HP)
Planning and follow up implementation of network infrastructure.
Setup active directly server.
Setup DHCP server.
Sharing devices and PCs.
Maintains the highest ethical personal and professional standard