Senior Transformation Consultant
Freelance with Consulting firms
Total years of experience :40 years, 3 Months
•Led Change Management & Communication Programs to support new ways of working; coordinated cross process integration with team members. Result: Transformed the organization climate to a positive receptive culture in 6 months by introducing an empowering, team-based management style.
•Conducted / developed detailed Business Process Map-Blueprint outline- for leading multinationals; identified gaps, published business improvement initiatives for the Quality Excellence Program. Result: Highlighted areas of improvement, reducing work duplication and inefficiencies.
•Orchestrated and managed ISO Quality Management projects for steel, construction, and telecommunication sectors with improvements in cost, efficiency, and turnaround time. Result: Successfully facilitated the ISO 9001 certification process and acquisition.
•Consulted on the ‘best fit’ applications for firm’s requirements. Result: Shortened learning curve of development team and resolved errors so database could be launched as quickly as possible.
Provide induction training to foreign cultures for Expats, ensure Expat Partners adapt easily to the new environment through Social Integration coaching, and help them in their Job Search and Career Continuation endeavors.
•Selectively chosen by leading organizations to conduct the instructional design and training delivery of core business programs in: Leadership, Strategic Planning, and Quality Management. Result: Managed to provoke an average 5~7% turnover rate decrease with a tangible growth in employee satisfaction level.
•Designed post training activities, handled counseling sessions for employees on personal & professional issues.
•Conducted Training Needs Assessment; developed and deployed interventions and programs to measure effectiveness of Training approach, plan and materials.
•Provided leadership and established vision, strategy, and action for pricing to meet company’s objectives. Implemented revenue and earnings growth initiatives. Devised positioning strategies of products and services for increased value creation and profitability.
•Authored a Pricing Policy manual for Local & International trades; formulated policies and procedures on quotations, contracts and channel pricing for Retail & Commercial.
•Developed channel marketing communications, including competitive product pricing. Constructed and launched the Sales-Tool Kit, a first of its kind in the region for all channel partners.
•Implemented market research initiative and introduced competitive intelligence activities.
•Collaborated with interdepartmental managers and senior executives to implement a cost-reduction plan company-wide. Initiated cost optimization studies; proposed local manufacture of key runner products that generated $1.4 million in savings annually.
Full-time Re-engineering Team Lead; transformed organization culture to a lean, process model in place of a functional one.
•Analyzed user requirements, evaluated new software, re-engineered business processes, and implemented system Result: Streamlining and integration of company’s operation platform in its major depots, significantly reducing computer interfaces, errors, downtime, and increasing efficiency of core business function.
•Initiated just-in-time training for team members lacking project-critical knowledge. Result: Significantly shortened learning curve for employees new to the technology without additional training expenses.
•Received the Chairman’s Award for service delivery excellence through successful implementation of the Corporate’s Re-engineering project.
Full-time JD Edwards Sales and Distribution Team Lead; responsible for the full cycle of implementation including 'go-live'.
• Conducted process mapping of current business workflows. Scope included: Order Processing, Customer Master Definition, Credit Checking, Back-order Scheduling and shipments, Inventory Movements, Costing, Pricing, Purchasing and Invoicing.
• Performed Gap Analysis and designed new business solutions to complement the business requirements with the software functionality.
• Led JAD sessions with Business Leads; prepared test cases and scenarios for project scope.
• Created Change Document log files to track user requirements and assessed impact of the system changes required on the business.
• Developed master data matrix for system files; mapped individual system fields and their corresponding business usage. Developed the ‘To Be’ Detailed Workflows for inventory management, order processing, shipping, invoicing, pricing, back-order scheduling, and credit business functions.
• Performed end-user functional training and support in the Distribution and Manufacturing modules.
•Supported IT department during implementation of the Airline Sales Module. Assisted users in hands-on procedures, and managed account access. Result: Provided excellent customer assistance during highly volatile period of reduction in force and changeover in technology.
•Served as Software Trainer on roll-out of new Payroll and Statistical reporting tools. Acquired software training and provided knowledge transfer to new users. Teamed on anomaly identification and escalation to development team during early stages of implementation. Result: Instrumental in rapid ramp-up of employees on key reporting tools.
With Specialization in Solid State Electronics (with Honors)
GCE 'O' Level 5 'A's 2 'B's 1'C'. Granted full-tuition scholarship from the American University in Cairo in Fall 1977