Sr. Program Manager
Thoucentric A Xoriant Company
Total years of experience :15 years, 11 Months
Working on consulting engagements and internal projects to manage and ensure the SOW is attained.
Have technical reviews with the development team, test the application and manage the overall project status.
Govern the project and control the entire roll-out. Ensure there are no deviations and backlogs that create hinderance.
Successfully rolled out CRM project for internal Sales and BD team to integrate with finance module and better reporting metrics.
Successfully delivered Veeva migration project for a client.
Plan, schedule and manage resources in the project. Bring new resources for projects via shortlisting & interviews.
Manage multiple projects at any given time.
Was responsible for entire phases of SDLC to implement and support for Oracle EBS system for a leading FMCG company in Oman in the set budgets of USD 6 million. Managed budget and time allocation for each phase of the project. Segregated resources to each module based on availability and project needs. Responsibly lead brainstorming sessions, to capture the AS-IS process and forming BRD with stakeholders' involvement. Reviewed & approved BRD to begin design phase to dev team followed by CRPs process and approval. Managed UAT to conclude the implementation positively and approved for go live. Mentored process improvising and motivated the team for implementation. Successfully deployed SCM, Finance, Order Mgt. & HRMS modules. Constantly improvising reports using Oracle BIP & dashboards using Power BI. Managed and set up AMC with the vendor for support, enhancement, and bug management. Managed 190 plus contract staff operations for the company from 2015-2022.
Siebel CRM implementation for services module precisely. Lead requirement gathering, freeze BRD, finalize SRS with dev . team and transfer the SIT scripts to the QC team for UAT finalizing. Lead the production support project for several clients of Xerox consulting group that involved bug fixing and its registry mgt ., conclude to push the configured app to prod. environment. Prepared and managed PMO plan for the production support module. Responsible for manpower allocation for incident/bug resolution and closures. Managed bug testing through HPQC and Citrix environment based in Noida remotely. Was responsible for collaborating with a team of BA's across the globe.
Oracle EBS and Siebel CRM implementation for leading insurance and banking client in KSA. Managed the project go - live single - handedly at the client site in KSA with client sign-off. Performed in onsite work model, governed, and directed the dev and QC work remotely from KSA. Performed BA tasks to freeze BRD and phase closure with client endorsement. Lead the developers and QA members to the project & business requirements for design, build & testing. Successfully planned, managed, and delivered UAT with the client stakeholders and team. Prepared and delivered training material for training key business users.
Was SPOC for internal CRM support and upgrade project for Deloitte Marketing and Business development operations. Conducted requirement gathering sessions to form the requirement document. Collaborate with the internal dev team for designing the same needs. Perform unit testing to prepare UAT training material. Prepared UAT material and conducted UAT for the client. Delivered application training to respective stakeholders. Crystal reports management and contact mgt. Upgraded several dashboards and metrics reports for analytics.
Oracle EBS and Siebel CRM support project for global marketing operations. Worked extensively for internal product development and support activities. Track and report the status of operations to the Sr . management team on weekly basis. Program creation, Campaign mgt, Budget allocation for campaigns mgt. for Oracle NA Operations. Improvised the work processes and automated several reports using VBA scripts.
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