Secretary to General Manager
IKEA, Kuwait
Total years of experience :6 years, 3 Months
Duties/ Responsibilities:-
• Organise and co-ordinate Store Manager’s diary, meeting schedules, travel itineraries, and personal/business flight arrangements.
• Assist the Store Manager in preparing for meetings, preparing documents and presentations, minutes of meetings and follow-ups.
• Responsible for corporate-related communication on behalf of the Store Manager to the company as well as to external contacts/ Mall Management clearly, efficiently, sensitively and courteously.
• Liaise with CEO office/Department Managers, follow through on internal correspondence and memos.
• Maintain physical security and absolute confidentiality of market, commercial, personnel and financial information.
• Maintained confidentiality and security of top management information.
• Organise and maintain a proper documentation and filing system for Store Manager’s office.
• Attend to external/ internal phone calls and also respond to the emails received as necessary.
• Assist with customer complaints escalated to Store Manager/ CEO level, preparation of letters and coordination as needed.
• Manage general office administration, incoming and outgoing mail, stationary requirements, and meeting room control.
Narus is a wholly owned subsidiary of The Boeing Company
Co-ordinated the administrative system and schedule of assigned Manager.
Directed and guided internal and external enquiries, documentation and
contacts.
Organised and co-ordinated diary, scheduled meetings, travel itineraries,
flight arrangements, etc.
Answered queries and obtained information and follow-ups on all pending
matters.
Maintained physical security and absolute confidentiality of market,
commercial, personnel and financial information.
Other duties undertaken included tracking daily attendance, annual leave,
sick leave and ad-hoc holidays for the team.
Undertook the preparation of daily and monthly performance reports for the
business with respect to revenues and expenditures
* Answered calls from patients and related parties, handling queries, arranging
appointments, etc.
* Undertook duties including drafting correspondence on behalf of the
medical centre, the preparation of documents required for medical insurance
claims by patients or for further diagnosis in major hospitals around Mumbai
(if required) and so on.
* Maintained confidentiality of information pertaining to the medical centre,
its patients, and related parties.
Organise and co-ordinate Store Manager’s diary, meeting schedules, travel
itineraries, and personal/business flight arrangements.
* Assist the Store Manager in preparing for meetings, preparing documents and
presentations, minutes of meetings and follow-ups.
* Responsible for corporate-related communication on behalf of the Store Manager to the
company as well as to external contacts/ Mall Management clearly, efficiently, sensitively
and courteously.
* Liaise with CEO office/Department Managers, follow through on internal correspondence
and memos.
* Maintain physical security and absolute confidentiality of market,
commercial, personnel and financial information.
* Maintained confidentiality and security of top management information.
* Organise and maintain a proper documentation and filing system for Store Manager’s
office.
* Attend to external/ internal phone calls and also respond to the emails received as
necessary.
* Assist with customer complaints escalated to Store Manager/ CEO level, preparation of
letters and coordination as needed.
* Manage general office administration, incoming and outgoing mail,
stationary requirements, and meeting room control.
Co-ordinated own department secretaries/personnel to deliver Director’s
requirements for information, feedback, action and reports.
* Liaised with Retail Executive Office, Senior Vice Presidents, Directors,
Function Head and Brand/Business Managers. Filter requests for
approval/relevance of documents, and re-direct according to levels of
authority required or level of issues.
* Channelled contacts with / from Executive Offices of Franchisers, leading
Regional or International entities, Property Developers, Suppliers, Media
Agencies and organisations, etc. as appropriate to area of assignment.
* Ensured communication of / responses to Director’s requirements. Handled
all contacts clearly, efficiently, sensitively and courteously.
* Organised and co-ordinated diary, schedule meetings, travel itineraries,
flight arrangements, etc., using judgement to make/rearrange schedules, and
to progress matters.
* Carried out ad-hoc administrative tasks at the request of the Senior Vice
President.
* Ensured arrangements for local appointments or for overseas visitors to
Director are appropriate, properly organised and reflect a professional
image.
* Prepared correspondence and presentations, collate figures, incoming and
outgoing mail, carry out file maintenance, stationary requirements, and
meeting room control.
* Answered queries and obtain information, and followed up all pending
matters.
* Maintained physical security and absolute confidentiality of market,
commercial, personnel and financial information.
* Maintained confidentiality and security of top management information
* Made prompt administrative decisions or recommendations to serve the
interests of the Company and the practicality of arrangements.
* Managed the induction process for overseas recruits and their integration into
the company by provision of appropriate work space, coordinating set-up of computer
terminals and providing general guidance to facilitate an easy transition.
* Other duties undertaken include tracking daily attendance, annual leave, sick
leave and ad-hoc holidays for the team.