Shirley Puente

PMP-certified PMO Lead with 10+ years of experience at Cisco Systems managing complex project portfolios. Expert in driving 90% on-time delivery, increasing efficiency by 15%, and managing multi-million dollar budgets. Skilled in global PMO standardization, stakeholder management, and advanced data analytics (Tableau/P6) to ensure project success in high-pressure environments.

Operations Administrator, Cisco Systems (Contract) Morrisville, NC
2013-2013
• Assign a designated account manager for the respective OIP, TIP, SIP promotion
• Responsible for ensuring that each case is eligible for the respective promotion
• Responsible for partnering with Partners and Program Managers to understand
rules, governance, process and pipeline of contracts coming up for execution
• Respond to inquiries on transactions and cases beyond general customer service
• Responsible for managing and reporting tool-related issues
• Communicate all escalations to Program Managers
• Ensure any consistent application of policies/processes to all programs & promotions when escalations occur
• Communicate transaction issues that create potential delays in the final
phase of the sales cycle

Research Implementer, Adult Development Study Lab Raleigh, NC
2012-2012
• Implemented different modules on different cohorts
• Determined differences in decision making performance
• Data analysis of the modules
• Data Entry

NCSU Cashiers Office Raleigh, NC 2009-20012
• Serving as front desk receptionist
• Greeting walk-in customers, answering phones, filing and faxing.
• Assisting customer service representatives.
• Answering General questions about department and student accounts

• Had to determine an assigned student's learning disability
• Analysis and research on the disability
• Establish an intervention/new teaching method to solve the dilemma
• Establish a teaching plan for the individual

Assisted and tutored advanced spanish students. Worked alongside with the spanish department at the university.

Research Implementer, H.E.L.P.S Raleigh, NC
2010-2010
• Implemented program to increase reading fluency in children who were "at risk"
• Determine effectiveness of the program
• Data Analysis
• Assess individuals to determine level of need

Representative, Customer Service, Build-A-Bear Workshop Charlotte, NC
2007-2010
• Customer Service
• Greeted and Assisted guests
• Party Hostess


LEADERSHIP & PROFESSIONAL AFFILIATIONS