General Manager (GM)
Crepes Delicious Food Ent/Mango Tango Cravings
Total years of experience :23 years, 1 Months
• 7 years of successfully establishing the company from start up to multiple overseeing the entire organization, implementing business strategies, developing action-oriented business plans and driving aggressive marketing efforts to develop and manage strong customer and client relationships.
• Represented the company in international business expos in Brisbane Australia in 2017 and in San Francisco California which gained the company international exposure and recognition.
• Proven leadership excellence as an award winner in a prestigious Business Franchise Award 2017; Award Recognition as Outstanding and Significant Achievement in Entrepreneurship; Nominee at the Elite Business and Leadership Awards 2017.
• Transformed the entire team by bringing a cutting edge approach on bringing the best in people resulting to motivated and pleased employees that works beyond their job descriptions and implemented a one of a kind effective approach on building a strong client relationship resulting to delighted and satisfied customers
• Employ strong leadership skills to ensure efficient and effective utilization of corporate resources
• Maintains PMIS (the Project Management Information System) for the CPO team, SharePoint Administrator for the Department who is capable of ensuring the integrity and security of SharePoint data, manages SharePoint end user accounts, permissions, access rights, and storage allocations. Created custom list and registers to help the entire department obtain useful information within the organization
• Prepares correspondence and confidential documents, ensures action is taken by the responsible person to avoid delays and ensures proper approval, signature, and immediate action obtained or followed through as needed
• Assists Contract Administration in timely submission and processing of payments, change control requests, tender board submissions, task orders and other contract related documents to avoid delays
• Provides a high level of coordination and administration support to the Chief Program Officer and Senior Executives and adeptly organizes and supervises all administrative activities, coordinates all office functions to facilitate the smooth running of the office
• Lead in monitoring the QA Corrective Action Program for the Chief Program Office, supports the Quality Assurance Department to maintain zero non compliance against condition reports and promotes continuous improvement across the entire organization
• Document Control Lead during the tender and bidding process ensuring all sensitive information are secured and restricted. Controls, monitors, and organizes the Document Control room, constantly updates the access control matrix, and process the approval of information release forms for all restricted documents
• Monitors and manages prime contractor oversight management sites and make recommendations of improvements when appropriate
• Collaborates with internal departments and coordinate activities to accomplish assigned objective
• Assists with the administration, tracking as well as communication of supplier performance and contract compliance
- Plays a key role in managing the IT Projects back-operations, coordinating with IT project managers, business and functional units; providing support throughout the project life cycle ensuring all IT projects are managed effectively, delivered on time, on budget and to agreed quality standards; supports the preparation and maintenance of status reports, project plans, meeting notes and the issuing of tracking documents and library and occasionally attend seminars and trainings to effectively perform duties; conceptualized, designed and maintained the Project Management Information System for the IT Projects Department using the SharePoint
- Acts as the central point of contact for the project team including client, facilitators, director, and others, serves as liaison for the department, coordinates activities and exchange information
- Maintains the executive projects dashboard to provide real-time information and reporting functionality and prepare executive-level correspondence, presentations & reports
- Prepares records of project activities, oversee and ensures the timely processing in and the delivery of required materials
- Actively managing overall project contracts, finances and personnel to ensure projects are delivered within time & budget
- Supervised and organized all administrative activities in the department; established a high level of administrative and management support to the IT Projects team; designed and monitored the record management, filing system as well as the budget management system for the entire department and processed all IT related requisitions and purchase requests
- Regularly monitored the on time payment for all outstanding invoices; demonstrated a high level of written communication skills by ensuring an accurate response to correspondence to avoid delays; managed special projects from initial phase to closure
•Prepared correspondence for Engineers and Executives and oversee incoming mail
•Answered external telephone calls and received guests.
•Assisted with preparation of confidential documents, and ensured proper approval, signature, and immediate action obtained or followed through as needed.
•Updated and checked timesheets of all head office staff and site staff.
•Processed approval of employees leave application, travel authorization and other important documents that needs the approval of the Chief Resident Engineer and forward it to Human Resource.
•Managed office supply inventory, maintained and organized files and ensured best use of office resources.
•Executive Assistant, providing administrative support for executive team as well as for 55 senior and maintenance engineers.
•Scheduled appointments, arranged conferences and meetings, prepared meeting materials, took minutes. Set up and maintained office filing system, managed correspondence.
•Maintained and updated management manuals, directives, organizational charts, and more.
•Reviewed and edited reports, informed management of changes, errors, or omissions.
•Assisted with preparation of confidential documents, and ensured proper approval, signature, and immediate action obtained or followed through as needed.
•Updated attendance and carried out payroll processing. Resolved payroll complaints. Prepared and updated headcount and submitted data to Human Resources department.
•Managed office supply inventory, generated purchase requests, approved supplier quotations, and coordinated receipt of orders.