Technical Team Leader
FGB Bank
Total years of experience :10 years, 4 Months
Managing and handling offshore and onshore Team of engineer, BAU and Projects of Virtualization, IT Operation.
• Team management: In house 4 technical person, channels partner, Citrix, VMware
• Licenses Management
For this assignments working with blow tool and tasks to accomplish XenDesktop (Virtual Desktop Infrastructure) implementation across the bank.
• Citrix XenApp & Application Virtualization
• Managing Team of 4 resources and Operation team
• Microsoft Window server administration & H-IDS Management
• Virtual desktop infrastructure-Citrix XenDesktop & Citrix provisioning Server
• Citrix Netscaler with XenDesktop integration
• Window 2012 R2 & Window 2008 OS Management
• DHCP 2012 & 2008 Cluster Management
• Window XP to VDI (Window 7) migration for thick and thin client application
• Physical system to VDI migration
• Think & Thin Device managements.
• XenDesktop 7.1 & 7.5 & 7.6 & Provisioning Services version 7.1 & 7.6
• UPM Profile management & Wyse Device Manager 5.0
• VMware : vCenter 5.1 & Vspare 5.5 Management
• Citrix Xen Mobile & Share file
• Server Virtualization - Physical to Virtual
• Lakeside systrack agent deployment for Monitoring and trending of physical and Virtual systems.
Project Goal & Project budget 12.5 Million AED
1. Desktop Virtualization (DaaS)
2. Think Client Management
3. Win XP to Window 7 Client Migration
4. IT agility
5. Application 32 bit to 64 bit migration
Company Name: CSC India Ltd.
Period: Sep 2011 to Sep, 2013
Designation: Sr. Engineer (GIES)
Project Scope: Supporting Emea & Nordic region XenApp / VDI End to end support.
• Implementation, Configuring and supporting the following per documented specifications:
Citrix XenApp
Citrix XenDesktop
Citrix Edge sight
Citrix Access Gateway
VDI in box
Citrix XenServer
System Administration
• Working as a VDI Incident and escalation lead Asiapac & Emea regions.
• Independent setup infrastructure of XenApp & Xen desktop as per client need.
• Handling Implementation projects & working with Client & on site team.
• Determine how to persist application settings and personalization in Appsense.
• Troubleshoot and resolve application configuration issues in Appsense (personalization application for VDIs).
• Providing support in POC lab infrastructure & providing support in Pre-sales of CSC hosted Desktop solution.
• Handling projects for Publishing & new adds on projects in running cycle of XenApp.
• Creating & Running pre prod Farm & application for user testing.
• Be on call per rotation for after-hours support & for projects works.
• Assist on planning new additions to infrastructures (ESX/Esxi )
• Problem solving to troubleshoot issues arising with virtual desktops and applications
• Develop and review of procedure and work instruction documents.
• Align with other Global key organizations such as Service Desks, Service Delivery and Networking
• Quality assurance through lab and field trial testing procedures
*Monitoring of system log files
• Respond to and resolve Virtual Desktop tickets or requests to customers satisfaction and within their Service Level Agreements (SLA"s)
• Performing Mentoring to juniors’ in Team. Providing Technical Training on XenApp, Secure gateway & Edgesight
Company Name: IBM India Ltd.
Period: June 2009 till Sep, 2011
Designation: Technical Service Professional at Bangalore
Project Scope: Supporting of USA and Canadian accounts of Global Technology service division.
Managing complex IT (Citrix) Production environment of about 3500 Citrix servers. Strive to learn, excel and enhance knowledge on various Citrix and Intel products.
• Upbringing new and innovative ideas for new business opportunities.
• Offer necessary off site administration along with proper quality control measures for ensuring the entire project finish on time and due budget
• Implemented Citrix load balancing and load management.
• Troubleshooting of Web interface and configuration of Citrix access gateway.
• Experience in Installation manager and publishing applications on Citrix. (Ver 3.0/4.0/4.5)
• User administration and print management on Citrix.
• Maintenance of users/ providing access to users for Citrix.
• Troubleshooting of Citrix servers and day to day user issues.
• Successfully completed migration Old to new running Citrix License servers.
• ICA client configuration and management.
• Installation & configuration of Citrix Presentation server 4.5. Installation of Citrix Application Manager, resource manager, Load manager & Citrix Farm Configuration.
• Preparing the incident report/root cause analysis reports
• Installation and maintenance of License Server and Citrix Farms.
• Planned, removed old LIC files and Installed new LIC files for License Server.
• Renewal of security certificates for Citrix Access Gateway.
• Installation/migration of Presentation servers 4.5 Web servers and sites.
• Identifying problem areas and finding out ways to reduce that.
• Coordinating with different lines of services and ensuring that SLA's are never missed.
• Preparing day to day reporting documents. Altiris Deployment (xMWS 2.0)
• Handling Customers calls, doing follow up with other teams.
• Attending Daily Change Management team with client and DEP.
• Executing Changes in Prod environment, managing Test - Dev - Read only servers.
• Managing Second largest Citrix farms in the world (www.kaiserpermanente.org)
Company Name: Reliance Infosolution Pvt Ltd.
Period: Dec 2006 to June 2009
Designation: IT Executive
Project Scope: Successful migration of Wintel process with minimal business impact & Implemented Citrix & Ericom business applications publishing.
Reliance Infosolution is major RIL Subsidiaries & Associates, A IT Company of Mukesh Ambani Group.
Role & Responsibilities
• Project Deployment for Sophos Antivirus using Linear programming and generic foot printing techniques in complete infrastructure containing 15000 client machines and about 2000 servers.
• Designing Scripts and presentation for better efficiency in the deployment of new project.
• Restructure the maintenance system and support profile to ensure Systems will be patched on time with zero business interruption.
• Conduct meeting to examine our delivery and ensures we complete task on time.
• Designing scripts for repetitive & Active Directory tasks. E.g. Disable ID, Delete ID, and Modifications of groups, creation and management of exchange tasks.
• Configuration of management of Citrix Metaframe Presentation Server 4.0 and responsible publishing required application on Citrix server so it is accessible to users.
• Providing level 2 support Install & configure Citrix Metaframe (on new Windows server)
• Install Citrix hot fixes on servers and managing Citrix farm & users.
• Publishing applications/Content/Desktop to users using Citrix.
• Application migration from development to production environment.
• Trouble shooting access problems, Application related issues and managing server farms including Development and production farm.
• Generating weekly reports related to ePO & WSUS.
• Performing Daily and weekly Network change and Infra management in datacenters.
• Managing IBM, HP, Dell Servers & configuring as per the projects requirement.
Previous Experience
Company Name: GAVS Technology (Client: ADCB Abu Dhabi)
Period: Sep 2013 to till date
Designation: Associate Consultant
Project Scope: VDI Project consultant for POC and low level and High level design and implementation of VDI project.
Achievement: Completed POC at client ADCB Abu Dhabi for 50 users (Xendesktop 7.1 product)
Company Name: CSC India Ltd.
Period: Sep 2011 to Sep, 2013
• Masters of Computer Applications from SMU DE. • Advanced one year program Computer and network from IIHT in Dec' 05. • Doeacc 'O' Level Certification Program.
• Bachelor of B.com (computers) in the year 2005.