Shivakumar Subramanian

Leading technology integrator helping clients reimagine operating models, enhance competitiveness, optimize costs
• Lead Business Unit with full P&L ownership, driving capability build-out, revenue growth, and margin expansion.
• Directed multi-country S/4HANA on RISE hybrid transformations for manufacturing and distribution businesses, spanning 6-10
countries and supporting complex global operations
• Chaired executive steering committees, owning enterprise governance, delivery cadence, risk management, and C-level performance
• Managed multi-vendor, offshore delivery ecosystems of 75+ resources, improving resource performance by 20-30% and
increasing program profitability by over 8%

Startup with active operations in UAE and India serving large customers in Retail, Healthcare, Construction, Distribution
• Chief Product & Digital Transformation Leader with end-to-end accountability for product strategy, go-to-market, delivery
• Lead enterprise digital transformation initiatives in the Procurement domains, aligning technology with business outcomes
• Own SaaS product vision and execution, including platform architecture and strategic SAP integrations for large, global custo mers
• Drive revenue growth through differentiated GTM strategies, ecosystem partnerships, and digital marketing leadership
• Build and scale high-performing product, engineering, ensuring operational excellence and customer value realization

Fortune 500 company providing digital transformation and IT consulting services to global clients
• Led a large-scale enterprise analytics and data transformation on SAP HANA, enabling advanced insights & decision-making at scale
• Owned executive stakeholder engagement, steering committee governance, ensuring alignment, transparency & decisive leadership
• Led a greenfield, multi-country S/4HANA implementation (UK-led) with strong governance, risk management, and execution discipline
• Directed global delivery organization of 250+ resources across analytics, S/4HANA, and cloud platforms in multi-country environments
• Orchestrated multi-system integrator ecosystems spanning infrastructure, cloud, networking, and applications

• Build and Manage SAP Transformation Roadmap, Annual Budgets, Project Budgets, Vendors
• Build Center of Excellence, Project management & Support Processes, Implementation methodologies
• Manage over 15 SAP Consultants supporting over 1000 users across 5 countries and 20 legal entities
• Successful on-time delivery of over 15 Projects and over 120 Continuous Improvement Initiatives
• Rapid Implementation of SAP IS Retail for Consumer Goods Distribution Business with Field Sales
• Incident free migration of SAP ERP from Sybase to HANA
• Implementation and Rollout of Microsoft Dynamics POS across 250 stores in GCC
• Implementation of Customer Activity Repository and FIORI
• SAP EWM Implementation and rollout for 7 DCs in Sports and Food across UAE and rest of GCC.
• Omnichannel Implementation - Salesforce Commerce Cloud, Magento, Shopify - integrated with SAP
• Secured SAP Silver Quality Award for Fast Delivery in SAP EWM Implementation for greenfield Warehouse

Diverse regional conglomerate driving growth for top international brands in sports, retail, and wellness
• Delivered 15+ enterprise transformation programs with 100% on-time delivery, managing portfolios valued ~ USD 25 Mn
• Enabled 15-25% improvement in inventory accuracy and reduction in stock-outs by real time integration between POS & SAP
• Modernized supply chain operations, improving order fulfillment speed, and reducing warehouse operating costs
• Drove omnichannel revenue growth integrating SAP with POS, kiosks, mobile, and e-commerce platforms across retail businesses
• Established integrations (Nike, Adidas, others), achieving near-real-time inventory visibility (>95%) faster order processing cycles
• Improved customer experience, operational agility, uplift in gross margin, better demand visibility, replenishment accuracy

• Awarded best SAP Retail and Trading Implementation of the year -2015 -Arab Computer News Technology Awards
• Headed group-wide Greenfield Implementation Program for SAP IS Retail on HANA,
• Formulated 3 Year technology road map for group, Budgeted technology spend in alignment with Corporate Strategy, Setup and Monitored KPIs for SAP Department in line with business goals
• Led selection of key technologies and platforms including HANA Enterprise Cloud for ERP Hosting, Customer Activity Repository (CAR), Hybris, GK POS and Mobile POS, SAP S/4 HANA Simple Finance amongst others
• Setup up Project Management Framework, Project Standards, Documentation templates, Project Performance Management Processes, Project Governance, Executive Steering Committee, Implementation Methodology
• Championed Change Management, Adoption of SAP Best Practices, Solution Delivery across the businesses to ensure Business-IT Alignment, Defined Security and Authorization Framework
• Architected Solution and Managed Integration of Legacy POS, Handheld Terminals with SAP
• Initiated process for Customer Center of Excellence, stablished internal SAP support processes, defined roles and responsibilities for Internal Level 1 Support, Mentored and Trained Business to Operate and Support SAP
• Successfully delivered large scale Data Migration Project for Articles, Stock, Assets and Financial balances

A premier UAE business group representing world-renowned luxury brands in fashion, hospitality, and lifestyle
• Group Technology Leader overseeing SAP, enterprise applications, analytics, and infrastructure across the organization
• Defined 3-year enterprise technology roadmap, aligning investment priorities, budgets with corporate strategy and growth objectives
• Partnered with a Big Four consulting firm to design an enterprise-wide analytics blueprint, enabling advanced insights
• Led a group-wide greenfield implementation of SAP IS-Retail on HANA, POS and SAC establishing a scalable digital core

• Transitioned greenfield implementation project for large CPG client in UAE into go-live and support phase
• Streamlined a 2 year SAP Program with multiple ongoing projects for a large diversified group in Saudi Arabia to achieve key milestones and improve customer satisfaction.
• Established Best Project Management practices in key projects to streamline Scope, Cost, Time, Quality and Risk Management
• Localized Global Delivery Model, Project Management Practices and Operational Standards to the region for improving project successes in key accounts
• Worked with Global Team in SAP Program Audit for key client aimed at achieving significant process improvements and alignment to best industry practices in Delivery Management and Solutioning.
• Support Pre-Sales and Deal Solutioning activities

A global leader in secure and decarbonized digital transformation, offering cloud, data, and security services
• Led the transition of a large greenfield SAP implementation for a Consumer Goods enterprise from realization to on-time go-live,
stabilizing operations within 8 weeks post-launch
• Recovered and streamlined a 2-year SAP transformation program for a diversified group in Saudi Arabia, achieving 100% milestone
compliance, reducing projected delays by 30-40% and improving project margins by over 40%
• Localized and institutionalized global delivery and governance models for the region

• Translated multiple large Business Requirements into winning solution frameworks, and Demonstrated Products and Solutions to prospects and customers
• Contributed to build and Improve Outsourcing Framework, Governance Structure, Delivery and Support model, Staffing, and Infrastructure requirements to provision services to client efficiently and cost effectively
• Architected EC&O Solution Template for Rapid Deployment for SME Businesses in Middle East
• Built Go To Market Strategy and Strong Sales Pipeline in GCC through Direct Sales and Channel Partners
• Managed Commercial, Legal, Statutory Obligations through interface with Authorities and Service Providers
• Architected and Project managed EC&O Project for EPC Contractor, Oman - ERP Operations ECC 6.0 EHP 4
• Program Managed SAP Best Practice Implementation for Large Trading and Retail Group based in UAE, KSA and Kuwait - ERP Operations ECC 6.0, EHP 4, CRM RDS 7.0
• Program Managed SAP IS Retail for Large Automotive Dealer (KSA)- ERP Operations, ECC6.0 EHP 5, IS Retail
• Executed IT Roadmap and Business Application Blueprint Development for Large Property Developer in UAE
• Spearheaded SAP win for one of the largest Contractors in Oman, through Solutioning Demos and Workshops

A specialized IT services partner delivering high-value digital solutions and technology consulting
• Led the Middle East Business Unit with end-to-end accountability for delivery, pre-sales, and revenue growth
• Architected and delivered on time a large-scale SAP EC&O transformation for a leading EPC contractor in Oman
• Delivered a region-wide SAP ERP Best Practice rollout for a large retail and trading group, achieving standardization across 10+
entities and reducing process variance by 25-30%
• Built and executed a GCC go-to-market strategy, developing a qualified sales pipeline of USD 20M through direct sales
• Spearheaded a strategic SAP win with one of the largest contractors in the region

Role - Head of SAP Applications Department handling Implementation and Support for the Group

ETA ASCON Group is a $6 Billion group diversified across manufacturing, services, trading, shipping, retail, real estate and contracting operating in 4 continents with over 65, 000 employees

Key Accomplishments
 Project Managed over 6 successful SAP Projects partnering with vendors with budgets over US $15 M.
 Built and established SAP Competency Center of over 25 SAP Consultants
 Achieved remarkable cost benefits by Program Managing over 8 internal implementation projects
 Actively Expanded SAP footprint in Group through Pre-Sales Engagements, Business Case Development
 Architected and Rolled out Departmental Service Costing Structures, Revenue Plans, PMO Processes, Governance Standards, Service Processes, Implementation Methodologies, Tools, Service Desk Automation

SAP Projects Summary
SAP Implementation Projects by Vendors - Role -Client Side Project Manager
SAP ERP Operations - ECC 5.0, CRM, BW, XI, (ERP -FI, CO, SD, MM, PM, PP, QM, CS, PS, HCM, EHS)
Global Template and Roll-out (FI, CO, HR and BW for 70 Companies) | Cement Manufacturing Plant | Real Estate | SAP XI - Integration with Non-SAP Systems | Environmental Health & Safety | SAP Payroll and Time -for 15, 000 Employees | Automobile Service and Trading

SAP Implementation Projects - Role - Project/Program Manager & Solution Architect

Cement Manufacturing Plant | Ferro Alloy Plant | Food Processing Plant | Automobile Spares Trading | Fashion Retailer | Interior Fit-Outs | Elevator Installation & Maintenance | GCC Payroll and Time Roll Out

Diversified regional conglomerate with $7 Bn in revenues, 80K employees across 14 countries
• Headed Group Enterprise Applications spanning SAP, legacy platforms, analytics, and core technology, delivering 15+ SAP
programs with a >95% on-time and on-budget success rate
• Established group-wide PMO, governance, and service delivery frameworks, improving delivery predictability by 20-25%
• Led SAP programs across verticals - Retail, Distribution, Manufacturing, Real Estate, Engineering & Contracting, & Services
• Delivered enterprise corporate SAP capabilities including Global FI templates, HSE, Payroll & Time, Analytics, Integration, and
executive reporting, supporting standardized group-wide operations

Role - Build Leading Edge Technology platform and Customer Solutions for growth in in E-Business

IndusMedia was a VC funded Technology Company offering solutions in the areas of ERP, E-Business and Interactive Technologies

Key Accomplishments
 Co-Founded VC funded e-commerce startup offering Indian goods and services for the global consumers
 Headed the technology initiatives and played a key role in evolving company’s business model
 Provided technical vision in development of e-commerce Portal with a unique and innovative business model
 Architected and delivered e-business solutions across diverse industries and customer segments
 Led a 50 Member strong, composite team of Developers and Designers to develop products and services
 Established Software Development Processes, designed Technology Infrastructure
 Acquired Customers and Partners in Singapore and Malaysia and established sustainable revenue models
 Successfully managed operations from customer acquisition to solution delivery and support including Pre-Sales, Solution Architecture, and Project Management, Solution Development and delivery and Support.

Projects Summary
Role - Pre-Sales, Program Management, Solution Architecture
 Large E-Commerce Content Driven Portal
 Document Management and Collaboration System for Construction Industry
 Web Based Sales Force Management for Large Multinational Bank
 Re-engineering of an acquired Mid range ERP for Textile Manufacturing
 Cargo Management solution for Airline Company
 Risk and Disaster Management Training Solution for Government Body
 ERP Maintenance and Support Services for large Automobile Manufacturer
Technology - ASP.NET, VB, Oracle, Forms 6i

Led VC-funded Dot Com to build innovative content-based e-commerce

Managed over 100 employees providing software services to India & Asia Pacific

Role - Build Business and Manage Delivery of Software and Networking Solutions

Suhail and Saud Bahwan Group was one of the largest business groups in Oman, with the IT Division focusing on Hardware and Software Solutions for large enterprises in Oman.

Key Accomplishments
 Managed Business Unit right from Customer Engagements, Account Management, Solution Architecture and Project Management and Delivery.
 Generated new business opportunities in the area of Web Applications and Networking with breakthroughs in Major Public Sector Accounts and the Government
 Built a Competency Center in the Web Application Area and delivered challenging assignments
 Established a new LOB by securing, and executing a large multimedia project with Tourism Ministry.
 Excelled in Project Management using onsite teams, off shore teams and third party vendors and Delivered Infrastructure and Web Projects ahead of schedules

Role - Architect and Deliver Customer Solutions in Multimedia and Web

AVICOM Solutions was a technology company delivering solutions in the areas of Networking and High Performance Computing for small, medium and large enterprises in India

Key Accomplishments
 Responsible for Projects in Multimedia, Web and Infrastructure right from Customer Engagements, Proposals, Technology Selection, Product and Solution Architecture, Development, Project Management, Testing, Quality Assurance
 Provided presales support, lead all technical presentations, solution sizing, pricing strategy, vendor management
 Established and Managed Multimedia Training Division to generate captive cost effective manpower.
 Engaged and acquired large Enterprise Accounts with innovative solutions in new technology areas.
 Built technologically challenging Multimedia and Web Based Solutions

Role - Provide Field Service for Installed based on Personal Computers in regions across India

ICS were Pioneers in outsourcing services in IT Education in Schools, providing quality computer education to over 600 premier Schools in India

Key Accomplishments
 Responsible for Installation, Maintenance, and Logistics for computers and accessories for company’s IT infrastructure in over 200 schools spread over 120 locations in South India.
 Nominated as Lead Engineer within 3 months of joining and handled 2 Field Engineers and full territory of South India
 Achieved highest average system uptime of 92% in the country.
 Handled large customers effectively and helped renew business contracts.

Led VC-funded Dot Com to build innovative
content-based e-commerce
Managed over 100 employees providing
software services to India & Asia Pacific
Led the delivery of Web Applications to
large enterprises
Served as the offshore development of
Digital Assets for the gaming industry.
Responsible for Computer Installation &
Maintenance, in over 200 schools
Be the POC for customers for all service
points.