Shivam سينغ

•To maintain a secure system for providing data in accordance with the regulations set up by the HIA Authority and ensure the security of the QDF area is maintained at all time
•To observe behaviors and identify individuals who may cause loss or damage to QDF product and property.
•Ensure that security performance standards of QDF staff and contractors meet the specification stipulated by the security manager to protect property and facilities of QDF at the airport against unlawful interference, theft, and damage.
•Conduct routine patrols and spot-checks on suspected staff for any kind of variance on Tills
•Monitoring QDF staff transactions on Microsoft Dynamics AX for suspicious transactions (Ex. Free Bagging)
•Doing E-reporting for any security or safety related issues involving QDF staff or passengers within the QDF area.

Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. by phone, in person, and Email.
Responsible for keeping office equipment maintained.
Responsible for organizational functions and general meeting support: including arranging, follow up
Calls, maintaining office space schedules.
Assisting Local CID's and coordinating with other Departments during state visits by VVIP's, Sheikhs and Delegations.
Assisting office staff in maintaining files and databases.
Preparing reports, presentations, memorandums, proposals and correspondence.
Assigning jobs and duties to office staff as needed.
Scheduling appointments and meetings for executives and upper level staff.

Installing and configuring computer systems.
Diagnosing and solving hardware/software faults
Logging customer/employee queries
Analysing call logs to spot trends and underlying issues Troubleshooting system and network problems and diagnosing and solving hardware/software faults

Attended Workshop/Seminar related to Sales and Promotions.
Took active participation in selling / promoting the Hotel Services, (Membership Cards).
Promoting the Loyalty Schemes to attract, reward and value the regular travellers, particularly Business travellers.
Conducted a Survey on Customer satisfaction related to customer service