Asset and Profit Protection Executive
Gulf Marketing Group
Total years of experience :11 years, 9 Months
Responsible for overall management and implementation of LP, Security & H/S activities across all stores (20) in Qatar Region.
Responsible for procurement and management of all kinds of security system solutions, Anti-Theft solutions, Intrusion alarm systems and implementation of operation control rooms.
Conduct internal/external investigation, fact findings and recommending disciplinary actions to staffs involved in misconduct.
Identify associate behaviors and/or operational issues through exception based reporting and CCTV that may cause shrink.
Manage, supervise and train a team of 3rd party store guards deployed in all 20 stores.
Develop and update security procedures, security system drawings and related documentation
Administer training programs related to shrinkage control, asset protection efforts, and operational efficiencies.
Conduct Quarterly audits of our retail outlets using a detailed audit programme template, assessing and reviewing internal controls surrounding the operation, security and safety of individual shops and stores.
Work with local staff to develop and agree specific recommendations to help address and rectify any shortfalls identified during audits.
Assist Operations team with all kinds of security and H/S related issues.
Oversee and coordinate all security efforts across the company including HR, Legal, and Facilities etc.
Managed day to day operations, observe behaviors and identify individuals who may cause loss or damage to QDF product and property.
Reporting and escalation of security and health and safety incidents identified from CCTV surveillance through to management, paying particular attention to fire hazards, flood, dishonesty, irregular conduct and unauthorized access and egress.
Monitor, identify and investigate POS activity and alarm activations, liaising with security supervisor / officer and duty managers to escalate issues and concerns
Contact with MOI, immigration authority, contractors and customers of QDF retail, Food & Beverage, QDF warehouses and other external agencies when required in relation to security and safety matters
Supervised 140+ guard force deployed across the duty free area.
Analyzed data exemption reports on Microsoft Dynamics AX 2012 and Navision.
Delivered monthly presentations and refresher training courses to all QDF staffs concerning add-on sales, Loss prevention and customer service.
Worked in close liaison with the QDF HR team to collate information, gather evidence and
conduct formal security investigations into all acts of dishonesty, negligence and breaches of
procedure.
Conducted on job training for all HIA and FB staffs on general security awareness
Assisted in developing security training material such as workplace violence awareness and new employee orientation
Assisted with security assessments and preparing security planning for special events
Provided assistance and support to the security staff in the development of safety standards and solutions for fire prevention and emergency response; and compliance assurance based on OSHA standard
Ensured training's and certifications were completed in a timely manner to ensure the highest level of customer service and public safety.
Assisted Security Management with the implementation of a communication plan targeted to raise awareness and reinforce existing Health Safety policies and procedures.
Assisted local CID’s and coordinating with other Departments during GCC summit or state visits by VVIP’s, Sheikhs and Delegations.
Assisted office staff in maintaining files and keeping office equipment maintained.
Monitoring and overseeing the security functions within the hotel including key management, CCTV monitoring, Alarm monitoring etc.
Assisting the events team with a high number of events, ranging from small meetings to award ceremonies.
Accompanying events manager to both internal and external events.
Promoting events across all social media platforms.
Supporting the events manager with logistical and administrative support.
Maintaining records of all bookings e.g. venue and catering and taking payments where necessary.
Ad-hoc duties at events including, but not limited to, guest list management, showing guests to tables and taking coats
Helping set up and dismantle events efficiently through to completion.
Ensuring all branded items for events arrive on time.
Coordinating and multi-tasking job duties in a busy environment