Assistant Store Manager
Landmark International
Total years of experience :5 years, 5 Months
2012 OCT - 2013 Koton - Landmark International Dubai, UAE
OCT
Assistant Store Manager
*Answering all incoming calls.
*Filing, faxing and data entry as required.
*Produce daily and monthly reports i.e. total revenue.
*Dealing telephonically and personally with customer queries and complaints.
*Customer service
*Merchandising
*Stock replenishment
*Staff Management
*Customer relations
*Lead, supervise and develop store team members to achieve sales and K.P.I
targets and to ensure long term.
*Business growth in accordance with the company vision, core values and established policies and procedures.
Skills, knowledge attributes and personal qualities:
*A mentor and role model to the team, the ability to lead a team towards the aims and goals of the business in order to achieve our levels of service and targets with the right attitude, knowledge, drive and passion
* I have strong written and verbal communication skills
*Excellent customer service and interpersonal skills
*Analytical and problem solving skills
*Decision making skills
*Effective verbal, listening and written communication skills
*Time management skills
*Ability to delegate and organize others
*Ability to run the store efficiently and effectively
*Friendly and flexible team player
*Responsible and reliable
*Persistent in motivating/developing staff members
*I am very organized and a have a methodical approach to work
*Carried out responsibilities of a store manager ensuring the store was
running efficiently & effectively covering all aspects of the business with constant
monitoring of individual responsibilities, sales, brand standards, providing a quality
service and develop each team member to their full potential.
2011 JULY - 2012 OCT Iconic - LANDMARK GROUP Dubai, UAE 2012 OCT
Fashion Designer & Buying Co-coordinator
• Sketching, creating mood boards, Fashion Trend Analysis/Research on
Fashion Trends, Keeps up to date with designer collections, Mass
collaborations with other people within the design team as well as the
Graphics design team.
• Maintaining good relationships with suppliers and manufacturers overseas,
coordinate's ranges and collection buying with the head of each buying
department.
2009 (July - New Look - Landmark Group Sharjah, UAE
Sept)
Sales Associate
*Answering all incoming calls.
*Filing, faxing and data entry as required.
*Produce daily and monthly reports i.e. total revenue.
*Dealing telephonically and personally with customer queries and complaints.
*Customer service
*Merchandising
*Stock replenishment
2008-2009 Edgars Sandton, South
Africa
Sales Associate
*Assisting customers
*Merchandising
*Gift wrapping.
*Stock replenishment
January 2006- 2007 Exquisite Blinds Johannesburg, South Africa
Receptionist
* Answering all incoming calls.
* Processing all orders.
* Filing, faxing and data entry as required.
* Meeting and greeting on arrival.
* Professionally dealing with customers' queries and complaints.
2010 Knowledge Village Center for Executive Education Dubai, UAE • Diploma in Fashion Design