Senior -IT Operation and Monitoring analyst
United arab bank
Total years of experience :10 years, 6 Months
• Managed team of IT operation and monitoring as first point of contact for IT Infra & application service monitoring and scheduled/adhoc task implementation team.
• Developed script for automation framework and reviewed weekly/monthly report.
• Manage conflicting priorities, deliverables and schedules.
• Fine tune KPI Metrics, ensure maximum use of associates for each engagement
• Oversee the day-to-day management of teams with in data center operations
• Tracking Helpdesk Ticket with application owners and created resolved methods in ticket.
• Ensured that changes in work scope and all identified project issues are properly documented.
• Hire, coach and develop a team while achieving strategic business goals
• Governing SLA & handling monthly ops review meeting with client.
• Oversee the administration and monitoring of IT enterprise classified and unclassified networks, applications, servers, storage and database
• Designed and implemented network capacity monitoring and application dashboard for monitoring which resulted in reduced down time and improved business continuity by 20%.
• Manage Tape backup, File Transfer, Enterprise File Sync, call monitoring System &Secure Mail Using MFT Tool.
• Managed and implemented all service improvement programs on processes.
• Operate mainframe and server based Systems in a timely and efficient manner.
• Active involvement in BCP and Support the DR activity.
• Perform routine check for all the applications - ICCS, FTS, WPS, WSI, Digital Banking, UBPS, IVR, ATM, RBX
Managing daily and monthly backups of various banking applications.
IT operation activities according to SOP
• Check the AML, KYC logs before starting the EOD jobs and monitor the process while batch is executed.
• Support TIPLUS EOD and core banking equation.
• Handling L1 related task in various banking applications and close the ticket with in SLA time.
• AS400 user creation and statement generation on daily basis.
• Support cards management team for processing the file and perform the card batches accordingly.
• Before releasing fund, Check and verify with ops Clearing team whether the clearing summary report for ICCS inward and outward is received . routine check on pending queues in ICCS.
• Perform EOD operations for banking application and check the system listener services are up .
• Check the middleware logs daily and perform switching on eod operations. verify config file after switching to make sure that the applications are pointed properly.
• Pre check the generated report and Share the report accordingly.
• Provide oversight to the network support and monitor the queues in mainframe.
• Support Treasury EOD and the check the bloombeg, rtns, interbank deals are closed before business hours. If exception occurred, keep track with treasury back office and close the deals.
• Conduct system analysis and alert team for performance improvement, availability and reliability
• Check the error logs for various banking application and reinitiate the job if the feed can be ignored.
Achievements:
• Trained new joiners
• Created SOP and SIP for the improvement of work
• Dashboard creation for the application, IT operation and system Team for monitoring the system.
• Automate file transfer, batch operation & EOD Procedure on time baseline
• Maintained service levels and smooth transition with less incident.
• Application Logs monitoring enabled to the concerned team.
ATM operation & Cards management
➢ IT service & project management
➢ Data center operation, NOC & system support
➢ Mainframe management
➢ Patch management
➢ Backup scheduling and monitoring
Solutions Used
➢ HPS & Proview
➢ Go anywhere & Manage engine
➢ Motadata & Op Manager
➢ IBM Console
➢ Ivanti
➢ Db2top & Tivoli
Current ongoing Projects: NMS Monitoring System & MFT Solution upgrade.
Managing daily and monthly backups of various banking applications.
IT operation activities according to SOP
• Check the AML, KYC logs before starting the EOD jobs and monitor the process while batch is executed.
• Support TIPLUS EOD and core banking equation.
• Handling L1 related task in various banking applications and close the ticket with in SLA time.
• AS400 user creation and statement generation on daily basis.
• Support cards management team for processing the file and perform the card batches accordingly.
• Before releasing fund, Check and verify with ops Clearing team whether the clearing summary report
for ICCS inward and outward is received . routine check on pending queues in ICCS.
• Perform EOD operations for banking application and check the system listener services are up .
• Check the middleware logs daily and perform switching on eod operations. verify config file after
switching to make sure that the applications are pointed properly.
• Pre check the generated report and Share the report accordingly.
• Provide oversight to the network support and monitor the queues in mainframe.
• Support Treasury EOD and the check the bloombeg, rtns, interbank deals are closed before business
hours. If exception occurred, keep track with treasury back office and close the deals.
• Conduct system analysis and alert team for performance improvement, availability and reliability
• Check the error logs for various banking application and reinitiate the job if the feed can be ignored.
Achievements:
• Trained new joiners
• Created SOP and SIP for the improvement of work
• Dashboard creation for the application, IT operation and system Team for monitoring the system.
• Automate file transfer, batch operation & EOD Procedure on time baseline
• Maintained service levels and smooth transition with less incident.
• Application Logs monitoring enabled to the concerned team
IT Support& Administration
Role & Responsibilities:
• Administration of Windows 2012 Active Directory.
• Creating user accounts for the new users in AD joining in the organization.
• Effectively manage and oversee a filing & monitoring system for employees'''' records (i.e. labour card,
visa status, trade license expiry, passport expiry, etc.)
• Installation and maintenance of office & networks.
• Troubleshooting system related issues (windows desktop clients/Network printers and scanners),
TCP/IP troubleshooting.
• Troubleshooting hardware and software related issues.
• Responsible for Installing and maintaining PC & Accessories
• Provide assistance to the Company P.R.O. in labour and immigration procedures/ documentation.
• Provide support to Company P.R.O. in transactions with government bodies (i.e. Dubai Municipality,
Chamber of Commerce, Traffic Dept,