Head of Operations
Balaji Foodchains Consultancy & Services Private Limited
Total years of experience :13 years, 4 Months
Hand held expertise in providing Hospitality Operations Management consultancy, business management and development services.
Brought Master Franchisee of Nathu’s Sweets and Restaurant an institution from 1936. It has created niche in the Indian Market because of its taste and quality.
Operations Management, Franchise Development, Business Management, Business Analysis, Strategic Financial Planning, Strategic Business Planning, Recruitment, Business promotion, Vendor Management, Restaurant operations, P&L, Budgeting, Audits, Customer Service, BD & Training, Operations and profit assessment, Marketing, Growth strategies, Staff Development programs, Brand Development, Kitchen Design, Equipment Sourcing, Product Sourcing.
•Delivered sales as per target assigned.
•Delivered best P&L of all the restaurants in the cluster.
•Assigning of targets to the restaurants and assuring Restaurants are achieving the same.
•Making sure all regulations as per Government law are being followed stringently.
•Following of stringent Food quality procedures as per organization guidelines to provide best service to the guest.
•Maniacal customer service and drive in the team to achieve the same.
•Mentoring and brainstorming with the restaurant team.
•Recruitment of the restaurant team to the management level.
•Creating market strategies for maximum sale output.
•Instrumental in setting up of all departments at Amritsar, Jaipur, Operations, Admin, Ramp, Cargo, Passenger and Technical operations at the airports and liaising with Government Agencies.
•Played a vital role in agreements with the airlines and establishing smooth relationships with Airlines.
•Prepared Operations Manual for the organization, it is printed and available at all 05 Airports.
•TAT efficiency 99.9% for all the flights and liaising with Government bodies.
•Conducted formal employee Performance Reviews & Appraisals, establish development plans and as appropriate.
Ensuring highest level of quality and compliance.
•Efficiently managed customer service operations and resolved customer complaints.
•Coordinated with all the agencies at the airport for smooth operation.
•Provided OJT to the staff on passenger handling, ramp handling and system handling using SABRE system.
•Pioneered new station Amritsar in the month of Oct’09 and provided training to the staff on the System, Policy and procedures.
Reporting to Station In charge)
Key Responsibilities:
•Conducted fortnightly departmental meetings / discussions with various departments.
•Supervised reservations/ticketing/cash handling, check-in of passengers and - departure gate operations.
•Provided support and guidelines to the customer service agent’s team and monitored their performance.
•Virtually looking after overall airlines operation, attending meetings with DCA (Dubai Civil Aviation) & immigration, custom, DNATA operational procedural issues, and decision making, staff performance, appreciation for their staff.
•Successfully streamlined GHA (Ground Handling Agency) and procedure as per SLA
1) Achieved Best Sales Person award thrice at Saffron.
2) Successfully increased sales of UK process by two fold from the target assigned.
1) Candidate resume shortlisting as per the requirement.
2) Initial screening of the candidates.
3) Provided solution to employee Grievance as per organization policy.
•Efficiently handled major clients like: Airtel, Hutch, D.S. Group, Kawality Walls, Mercedes Benz and Baccardi.
•Organized promotions for Airtel, Hutch, D.S. group and Kwality walls and for Bacardi.
Bachelor Of Commerce