Customer Relationship Manager
Rezayat Group
Total years of experience :12 years, 1 Months
Negotiation with internal & external stakeholders.
Dispute resolution
Contract management
Sub-vendor identification and onboarding
Business analysis
Supported the J3 project procurement team and handled multiple assignments. Managed single handedly the hiring contracts and deployment of 1400 resources for 400 cranes for lay down area expansion and subsequent material offloading and hiring and deployment of 200+ engineers amongst other shutdown personnel for the 2014 cracker shutdown activity.
•Instrumental in developing catalogue buying process of value of 20 million INR while saving 8% in tangible cost saving by using tools like supplier standardization, value concentration while reducing duplication of work, goods rejection, issue mitigation by process standardization etc..
•Responsible for category management of the security services of RIl and group industries. With category spend value of USD 100 million and contracts for Business services like BPR, Business promotions, L&D, FM, OSBL contracts for ARC’s and AMC’s of Generators, HVAC, MEP
•Drive productivity through greater PPPD, ARC conversion and catalogue based buying
•Drive Y-o-Y cost reductions through process improvement / development and utilization of analytical tools (should cost model, Benchmarking) and at optimum landed cost on and Economies of scale. Drive specific improvement projects like on-line system for catalogue based buying.
•Understanding the nitty-gritties of the contract with the legal / compliance department e.g. PF, ESIC and ensure vendors are in alignment and adhere to the statutory requirements for 28 states and 8 UT and Saved INR 40 million through appropriate compliance planning.
•Review and analyzes SLA compliance and performance reports against targets Analyzed periodic reports and metrics and conducting CSS (Customer Satisfaction Survey) program and improved CSI (Customer Satisfaction Index) score from 68% to 90%
•Implementing process improvements and transformation projects in Six Sigma frame work to improve process efficiency reduce MUDA and increase productivity
Responsible for sourcing and planning of Raw materials - Clinker, gypsum, aggregate, construction material..
•Responsible for Strategic sourcing planning for Procurement of capital goods and consumables and spares from International market and indigenous sources.
•Robust experience in managing Vessel charter of MBC and commercial vehicle contracting. Well versed with Jetty contracts and operations. Planning, scheduling of resources required for streamlined operations.
•Ensure all shipments are cleared from customs within stipulated time frame without any penalties/ demurrage, and all customs related issues are resolved immediately.
•Ensuring strong & clear process documentation controls are in force.
•Managing and planning the activities of all the MBC’s to optimize demurrage is dispatch with cargo movement upward of 25000MT per month through sea and land transit.
•Purchase of LDO, HSD, bunker.
•Achieved savings upward of INR 5million by negotiating no dispatch demurrage term with MBC contractor.
•Ensure that expenditure is controlled by reviewing and negotiating terms and conditions with vendors before orders are placed.
•Maintaining lean inventory, just in time (JIT) inventory process by VMI.
•Manage efficiency & productivity of team through load balancing.
Ensuring optimum landed cost negotiations taking into consideration, lead time availability.
•Responsible for MIS and tracking of Raw material - Steel and Aluminum.
•Achieved savings of INR 10million through negotiating buy back term of lashing material.
•Responsible consumable procurement and inventory management.
•Sourcing from alternative manufacturers to optimize cost to meet desired manufacturing standards.
•Acquiring relevant documents from vendors required for project bid submission.
•Adept in tender preparation and other techno commercial operations. Sound knowledge in evaluation of tenders.
• Acquiring letters of commitment / intent from identified/approved suppliers.
•Aligning of requirement with existing establishment. Forecasting of raw materials required.
•Interact with Finance department for currency hedging..
•MIS creation of project cargo and goods in transit.
•Identifying vendors to replace OEM spares with similar or better quality
Responsible for contracts of Structural Fabrication & Erection, AMC for various activities in BF, HSM and Jetty.
•Single handedly managed the revamping jetty hoppers and new screeners for the coal feeding area.
•Technical evaluation of the job to be awarded & Floating RFx to the identified vendor pool.
•Preparation of comparative statements and Negotiating with the vendors on the bids submitted.
•Deliberating with the auditors and the approving authority.
•Well exposed to E-commercial and on-line Reverse Auctions, with experience of more than 800 auctions.
•Vendor Management: Steering strategic sourcing through identification of cost effective vendors/suppliers for procurement with an aim of reducing cost while improving quality & reliability. Carrying out vendor localization/ indigenization for curtailing costs of materials as well as negotiating the terms of credit with vendors as well as the cost of material and services required.
•Managed vendor data base and created preferred/strategic contractor list and ratings.
Pune year with First Class
Pune year with First Class
First class. •SIX sigma – Green best – RIl ( Project – Invoice management
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