Shoaib Devlapur

Installation and Configuration
Troubleshooting and
Maintenance and Monitoring:
User Support
Network Management
Documentation
CCTV maintaining
In essence, IT technicians are the go-to professionals for keeping computer systems and networks running smoothly and efficiently within an organization

Knowledge of configuration and maintenance
 Hardware and Software Troubleshooting of system.
 Installation of windows, Linux operating system
 Networking, LAN/WAN troubleshooting.
 Remotely setting up of computer and software system installation, Configuration and upgrades.
 Providing support service for network software and hardware (Desktop, Laptop, Printer etc.)
 Maintaining the assets management for all IT Equipment.
 Providing Technical support
 Assists with the deployment, basic configuration and Troubleshooting of Network
 Working Knowledge of IT Ticketing system Manage Engine tools
 DHCP and manual IP Configuration
 CCTV monitoring.
 Intercom handling through Vendor
 Cisco Router configuration
 Installation Antivirus software as well.
 Troubleshooting hardware and operating system troubleshooting
 Providing IT assistance to staff and Customers.
 Installation of Antivirus
 Troubleshooting for software related issues, Microsoft office and desktop application.
 Linux installation and commands knowledge
 Maintain reports and assets information

Troubleshooting
Troubleshoot hardware, software, and networking issues. They may also perform remote troubleshooting. Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
Train new employees to use a company's software and apps.
Work with existing vendors to evaluate new technology.
Respond to ad hoc and urgent requests.
Advise executives on the best technological solutions for an organization.
Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.
Test, install and set up application programs on user workstations.
Test network connections.
Train end users when new software or IT regulations arrive at a company.