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shoaib khan, Salesperson & Customer Service

shoaib khan

Salesperson & Customer Service·JB Hi-Fi

Kuwait

Diploma, Cooking And Catering

Work experience

Total years of experience: 5 years, 8 months

Salesperson & Customer Service

August 2020 - March 2026

JB Hi-Fi

Melbourne, Australia

August 2020 - March 2026

• Delivered customer service in a high-volume retail environment
• Consistently achieved sales targets through upselling & cross-selling techniques.
• Managed stock levels, product displays, and promotional campaigns.
• Handled cash and electronic transactions with accuracy and accountabilty.
• Supported new staff with product knowledge and customer service training

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Assistant

January 2022 - May 2025

David Jones

Melbourne, Australia

January 2022 - May 2025

• Maintained a clean, organized, and visually appealing sales floor.
• Processed sales, returns, and exchanges accurately at the checkout
• Supported promotional campaigns and in-store events to boost sales.
• Ensured excellent customer service and resolved customer inquiries promptly.

Company industry:
Retail & Wholesale

Stockroom Assistant

November 2021 - January 2022

Big W

Melbourne, Australia

November 2021 - January 2022

• Received, unpacked, and organized incoming stock efficiently.
• Managed inventory records and assisted with stocktaking.
• Replenished the sales floor with merchandise as required.
• Maintained cleanliness and safety standards in the stockroom.
• Supported loss prevention procedures and ensured items were stored correctly.

Company industry:
Retail & Wholesale

Customer Service

January 2021 - November 2021

Bed Bath N’ Table

Melbourne, Australia

January 2021 - November 2021

• Responded to customer inquiries in person, by phone, and via email.
• Assisted with order processing, returns, and exchanges.

Company industry:
Perfume & Cosmetics

Customer Service

January 2021 - November 2021

Bed Bath N’ Table

Melbourne, Australia

January 2021 - November 2021

• Responded to customer inquiries in person, by phone, and via email
• Assisted with order processing, returns, and exchanges.
• Resolved customer complaints professionally and efficiently.
• Maintained accurate records of customer interactions and transactions.

Company industry:
Fashion & Apparel

Sales Person & Customer Service

August 2020 - January 2021

JB Hi-Fi

Melbourne, Australia

August 2020 - January 2021

• Delivered customer service in a high-volume retail environment.
• Consistently achieved sales targets through upselling & cross-selling techniques.
• Managed stock levels, product displays, and promotional campaigns.
• Handled cash and electronic transactions with accuracy and accountability.
• Supported new staff with product knowledge and customer service training.

Company industry:
Retail & Wholesale

Education

AustralianBusiness&CulinaryInstitute-Januray2022

January 2022

January 2022

Diploma, Cooking And Catering

Australia

TechnicalEducationAustralia-March2017

March 2017

March 2017

Higher diploma, Hospital Management

Australia

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CULINARY ARTS
Intermediate
CULINARY ARTS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
MANUAL HANDLING
Intermediate
MANUAL HANDLING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSE MANAGEMENT
Intermediate

Training and Certifications

Certifications
Certificate IV in Commercial Cookery
Certificate III in Commercial Cookery