Enterprise Risk Management
Ooredoo
Total years of experience :37 years, 7 Months
Covering this role in addition to my normal job, when ERM director not available. (ERM is located within the Strategy business unit)
Agreeing Risk Appetite statement. Reviewing ERM Policy, ERM Methodology. Opco Risk Workshop presentation. Participating in group wide RIMS assessments, training, and gap analysis. Currently planning the campaign to create a risk culture, raise RIMS maturity level from Initial to Repeatable. Risk champion workshops - reviewing risk registers. Supervising and training new risk analysts. Guiding risk analyst on contract mitigation risks. Promoting RM in the organisation. Aligning internal procedures for programs and PMO office with RM approach. Organising Institute of Risk Management training course. Producing quarterly and annual ERM report for the Board. Also program owner for Resilience and Business Continuity initiative, reviewing deliverables of PwC consultants. Investigating EPM automation with GRC tools. Currently initiating ISO 22301 BCMS certification project. Assisting the “strategic planning” telecoms risk session in strategy review meetings, examined the issue of slow decision making.
Managed strategic performance management and strategy execution in Office of Strategy Management
• Helped develop, implement, and customise Kaplan-Norton balanced scorecard system and strategy maps at corporate, BU and department levels
• Managed Strategy Execution Office function for program governance
• Ongoing performance measurement, including quarterly and annual scorecard reviews, quarterly review meetings (QRMs), and monthly dashboards
• Strategy communication (cascading, awareness sessions, assessment surveys)
Achievements:
• Improved speed of scorecard process, resulting in employee bonuses being paid out 3 months faster
• Helped enable more objective Employee Performance Management system by linking strategic objectives to individual objectives
• Mitigated risks of poor performance through QRM discussions, and by introducing EOY scorecard projections and early warnings
Product Assurance Engineer, auditing and assessing supplier product development and delivery processes e.g. Nokia, Ericsson, and Unisys in Finland, Sweden, Denmark, USA, and France. Improved reliability of ground based infrastructure under regime of continual software and hardware changes.
Achievements:
• Identified the key product quality requirements to go into framework agreements and contracts, including liquidated damages. Reduced product costs and risks. $10m from NSN on TSDA performance.
• Identified high level technical and managerial improvements after root cause analysis of failing Broadband product. Product performance picked up in the market.
• Early identification of serious network element product system integration risks and issues. Created supplier/customer joint commissioning process. Saved cost, time effort and even suppliers’ reputation.
• Created a test (including usability) handbook for installation engineers reducing time by 50%
Test process assessor, SPI (CMMI) co-ordinator, research trial manager, requirements consultant, and facilitator. Involved in various projects to improve the product performance quality, especially reliability of embedded software in mainly Philips products, e.g. phones, TVs, VCRs, radiotherapy. (Holland, Belgium, France, Austria, Germany, Israel, India)
Achievements:
• Established requirements and managed (MODIST) international trials, successfully demonstrating breakthrough programme risk management (decision analytics) technology for distributed software projects. Estimated $15m/year saved on TV production runs.
• Created a new FDA risk compliant method for safety critical testing of a new radiotherapy software system. Prevented $15m loss caused by having to do the project again.
• Developed the first guidance document for software designers, published in Philips (2002), on how to use effectively ISO 9126:2001 Software Product Quality Standard.
• Conducted the first DSDM (Agile software product development) workshop in Qatar (For Qtel application developers) in 1998. Agile now the industry norm.
• Test and software maturity process assessments, including risks and issues for Philips mobile phones, VCRs, radiotherapy units. Road maps enabled product programmes to be more resilient and effective.
• Set-up multi-site product research co-ordination process. Prevented projects collapsing, through clear reporting and role definition.
• Developed process for experimental product makers, for early identification of software that was being made commercial, without due process, reduced the risk of reworking. (Saving $0.25m to $2m per year on rework costs).
Responsible to MD for software testing within the framework of an auditable, GUI bug-tracking /change request, problem prioritisation, assignment, resolution (Work Package Process). This system was integrated with the configuration management system.
§ Evaluated various GUI testing systems for WINDOWS and Motif e.g. WinRunner. Selected, programmed and implemented a system based on Automator QA (WE) for their UNIX client/server project & cost management software product. Used common scripts to test product via network on different platforms.
(1992 - 1993) -
Assisted with full implementation (for 300 staff and 20 sites), ISO 9001, for computer based Employment Training service and "TickIT" for their electronic research, and software development activity. This involved liasing with senior management, staff, and external bodies; workshops, writing quality procedures and 60 audits. Certification was achieved as planned . Success attributed to creating atmosphere of co-operation across sites.
Work covered computer aided design, manufacture, and test activities. Also specification, design and coding according to the needs of the project. Worked on support tools for shop-floor manual component assembly, mechanical design, engineering database (ORACLE) and workflow systems. SSADM and structured English notations applied. User Acceptance Testing of a new project management and cost control system.
Similar to MBA but emphasis on Quality.