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suhaib shaikh, Customer Service Executive

suhaib shaikh

Customer Service Executive·Air India Airport Services Ltd (AIASL) Mumbai International Airport

India

Bachelor's degree, Bcom

Work experience

Total years of experience: 4 years, 2 months

Customer Service Executive

June 2023 - Present

Air India Airport Services Ltd (AIASL) Mumbai International Airport

Mumbai, India

June 2023 - Present

• Managing check-in and boarding processes for domestic and international flights
• Managed airline administrative operations, ensuring accurate documentation,
scheduling, and compliance with aviation regulations.
• Assisting VIP and special handling passengers
• Coordinating with airline and ground handling teams for smooth operations
• Handling arrivals and departures efficiently with a focus on passenger
satisfaction
Company industry:
Aviation Support Services

Customer Support Associate

April 2022 - May 2023

Concentrix

Pune, India

April 2022 - May 2023

• Delivered frontline support for international clients
• Addressed customer inquiries and complaints with empathy and efficiency
• Maintained a professional and helpful demeanor across all interactions
• Resolved service-related issues while adhering to company quality standards
Company industry:
Call Centers & Customer Care Outsourcing

Education

University Of Mumbai

April 2022

April 2022

Bachelor's degree, Bcom

India

Skills

Flexible Working
Expert
Flexible Working
Expert
Sustainability
Expert
Sustainability
Expert
Maintaining Business Relationships
Expert
Maintaining Business Relationships
Expert
Customer Facing
Expert
Customer Facing
Expert
Administration
Expert
Administration
Expert
Preparation
Expert
Preparation
Expert
Financial Accounting
Intermediate
Financial Accounting
Intermediate
customer service
Expert
customer service
Expert
Administration
Intermediate
Administration
Intermediate
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administrative
Expert
Administrative
Expert
Management
Intermediate
Management
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

English

Expert

Hindi

Native Speaker

Marathi

Expert

Urdu

Native Speaker