Senior system engineer for for AT&T (American Telephone & Telegraph) Business Support Systems.
IBM
Total years of experience :27 years, 7 Months
SENIOR SYSTEM ENGINEER ROLE:
for AT&T (American Telephone & Telegraph) Business Support Systems.
Requirements management for the various Telecom projects.
Analyse and prepare estimates for projects
Prepare Function points workbooks for the projects.
Represent project initiations to identify project impact for the various modules
Verify and report function points delivered by various projects to client.
Analyse, and close gaps in requirements related tools.
Lead a group of system engineers - allocate, monitor and report work to senior management
Mentoring of the team
Induction for new members
SOFTWARE QUALITY ASSURANCE ROLE:
Monthly audits for Projects which involved nearly 200 applications
Mentoring the Project managers in the Process to be followed and to get prepared for audits
Providing alternate solution to avoid Non compliance in Projects
FUNCTION POINT ANALYST ROLE:
Function Point counting process for AT&T account which involved Interacting with SME of the applications, Monitoring the development and submission of the deliverable to the Counter after reviews.
This involved negotiating with around 20 applications SME’s (subject matter expert) in each counting cycle to get the deliverable on time and with quality.
Interacting and resolving issues that arise with Senior managers.
Reviewing and Mentoring the SME's of the applications to capture data accurately to get maximum function points.
Mentoring the SME's in the Function point subject.
Negotiating with SME's and External Counter's to resolve issues that arise during the counting cycle
Allocation of Claim codes for weekly claiming by the Function point team.
Resolving Scope issues with Management and SME's
Planning and delivery of the Wireline Billing solution with Integration with Oracle Project (Bahrain Telecom)
Requirements gathering onsite: Understanding requirements, elicit requirements, analyse requirements, document and review the same and seek signoff of the same.
Analysis of solution, solution finalization, preparation/review of design documents and signoff of the same
Implementation strategy planning, co-ordination with the product partner for the deliverables from their end.
Onsite presence for the implementation, co-ordination with the onsite/offsite implementation team.
Demonstration of the solution to the client.
In the role of Quality co-ordinator for the Fixed Wireline Billing project I was involved in :
Defining processes for the activities relevant to the project in alignment with the organizational quality standards, monitoring the compliance of the set processes, carrying out internal audits, mentoring the team members, participating in company conducted quality audits, training the team with the pre-defined processes.
In the role of support co-ordinator I was involved in:
Co-ordination between onsite, offsite and product vendor
In the role of functional consultant I was involved in :
Assisting the sales team.
Training the sales/project teams in Telecom domain.
Library Management and Student Administration for IBFS-Development and testing.
Administration systems for Oman Public Prosecution -Development and testing.
Verification of Releases/bug fixes.
Verification of Deliverables from Logica (Deliverables from Logica will comprise of functional specs, acceptance test specifications, test data etc )
Verification of Releases/bug fixes from Projects (Project includes both development phase and support phase)
Verification of Test cases for Completeness, Coverage of Functionality, Configuration prerequisites, Correctness.
Testing of Release from Logica, to check if the release is complete and retrievable.
Testing of Product Release from SunTec, to check if the release is complete and retrievable, to check if the product’s earlier functionality is affected, to check if the new functionality is proper, to check if recent defects in the previous version are reoccurring.
Testing of Bug Fix, to check if the contents of the release is complete and retrievable, to check if all bugs listed in the release notes have been tested and testing of bugs
Testing of Product Release from Projects, to check if the release is complete and retrievable, to check if the product’s earlier functionality is affected, to check if the new functionality is proper, to check if recent defects in the previous version are reoccurring.
Testing of Bug fix Release from Projects, to check if the contents of the release is complete and retrievable, Verify if defects are fixed by viewing test records.
Review of test cases.
Follow up of defects, issues etc. with SunTec
TBMS Implementation for VSNL(Vidhesh sanchar nigam Ltd, Bombay, India
a. Analysis of Requirement specifications
b. Design.
c. Developmental work in UNIX and C, forms and reports.
d. Unit testing
e. Configuration of system
f. Interaction with client for Acceptance Testing
g. System testing
h. Integration testing.
i. Documentation
Requirement study and requirement finalisation
Acceptance test plan and Implementation
Product testing, testing of code and also testing of any new accessory products introduced into the Billing section.
Configuration in BSCS, there is a concept of ‘Roaming agreement’ in the ‘Mobile circle’.This is signed when ever the company makes a contract with another service provider to allow the customers of our network to use the service of the other company.So whenever this is made then the BSCS software has to be configured to accept the new data.I was handling the configuration, this involves close co-ordination with the Switch department.
Batch Processing (Processing of CDRS (HPLMN processing), processing of files send by other operators. (VPLMN processing) / Analysis of billing processes for the production database
Scheduling of the Billing processes, which is also concerned with the resource allocation by way of system space for the successful execution of all processes.
Co-ordinating between different departments like the Switch, Customer care, DBA etc
Error handling
System administation.
Support in all aspects of billing like Bill reprocessing and hot billing etc
Design & Generation of reports / support for the user departments this also involves tuning of SQL statements
Design &Generation of Revenue Reports to Management
Documentation of User manual, Configuration manual
System analysis and design for MIS reports
Business process mapping and restructuring of process flow within the company.
Customisations.
User training