IT Engineer
Ascent
مجموع سنوات الخبرة :7 years, 7 أشهر
• Engage and educate key partners and customers on the latest security technologies
• Active participation in cyber security events
• Project with dubai parks and resort upgraded and configure router.
• Configured and upgraded cisco switches 2960 etc.
• Create and manage customized Policies for remote computers. Trouble shooting computers remotely.
• Provided excellent services through phone to the IT users to resolve hardware, software and network related issues.
• Updating and secure system with avira anti-virus.
Managing and solving most of the Hardware/Software issues as second support line through Helpdesk application.
•Working as senior IT Helpdesk Engineer Handling Inbound Technical calls only from Etisalat Employees.
•Provide solution for all hardware, most of the network and software problems and operational faults.
•Perform physical installation and maintenance of PC and inventory and asset management.
•Help Desk in-coming requests for service, both planned and un-planned. Ensure proper documentation is completed.
•Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
•Solution of trouble tickets and incidents.
•Installing and configuring Network Printers & Scanners and ensuring the availability of it to users.
•Installing and configuring Outlook.
•Configuration of router and switches for MSS.
•Performing daily checkup to make sure all services are up and running.
•All other task assigned by Team leader.
•Make sure the PC’s function properly, take measures to avoid downtime and monitor to keep things smoothly
•Duties include the setup, configuration, and maintenance of LAN and WAN for various clients.
•Excellent knowledge of applications, hardware and other equipment associated with Macintosh desktops, laptops.
•Coordinated centralized point of contact to respond to end-user requests & problems, providing best possible support.
•Assisted customers by providing hands on support of servers, switches, routers and firewalls
•AD integration to authenticate network resources.
•Checking and Repairing File systems and Monitoring File System Usage.
•Configuration of site-site and remote access.
•Implemented network security, providing basic security with firewall & switch.
•Configuration of VLAN, VTP, and HDLC encapsulation.
•Configuration of Access List, NAT and PPP on interfaces.
•Responsible for recovery of network security, LAN and WAN network operations as well as network security
•Extensive experience in installation & administration of Windows 2008 Domain Controllers.
•Securing network resources with shared folder permissions, Implementing file security system.
•Configured the critical Network components like Remote Booting, Printing, RAS (Remote Access Services).
•Providing user support and system administration of servers
•Providing user support and system administration of servers.
•Resolving Help desk issues.
•System design based on client requirements. Following up with the user through Remedy Administrator completions of incidents.
•Manage and track the service desk calls (call/incidents registration, attending the call)
•Supporting the clients in Technical side.
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