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shogon Al-Dali, Senior Operations Specialist

shogon Al-Dali

Senior Operations Specialist·Tadhamon Microfinance

Yemen

Bachelor's degree, MIS

Work experience

Total years of experience: 13 years, 5 months

Senior Operations Specialist

October 2019 - Present

Tadhamon Microfinance

Aden, Yemen

October 2019 - Present

• Supervising (28 branches) to follow up on dues, ensure compliance with clients follow-up standards, and collect repayments installments on a regular basis .
• Prepare and submit monthly reports on productivity and arrears to executive management .
• Coordinate with insurance company to process claims and compensation for deceased clients .
• Follow up on compensation for defaulted clients, including collecting and verifying documents .
• Implement training programs on “arrears management” for university students .

Company industry:
Financial Services

Human Resources Specialist

January 2013 - Present

TAM Group – SANA

Sanaa, Yemen

January 2013 - Present

Company industry:
Merchandising
Job role:
Human Resources and Recruitment

Design and E-Marketing Specialist

January 2019 - September 2020

Tadhamon Microfinance

Aden, Yemen

January 2019 - September 2020

• Social media management .
• Prepare and coordinate of annual meetings .
• Document success stories of financing clients in cooperation with photography and editing teams .
• Design and print visual identities and promotional materials .

Company industry:
Financial Services

Data Entry ( Volunteer )

June 2018 - July 2018

Bader Foundation for Development-

Sanaa, Yemen

June 2018 - July 2018

• Entering PMT Cases of Emergency Cash Transfer project to
the system for the (UNICEF) .

Company industry:
Social Services

Human Resources Specialist

January 2013 - April 2018

Tawfik Abdulrahim Mutahar Group (TAM)

Sanaa, Yemen

January 2013 - April 2018

• Manage recruitment processes and follow up on employee contracts and job files .
• Conduct annual employee evaluations and develop plans for performance improvement .
• Supervise employee files, investigate violations, and process payroll .
• Perform duties of Human Resources Manager during vacation periods .

Company industry:
Oil & Gas

Education

Queen Arwa University

November 2012

November 2012

Bachelor's degree, MIS

Yemen

GPA (percentage): 92%

GPA (percentage): 92%

QueenArwa University

June 2012

June 2012

Bachelor's degree, Management Information System

Yemen

17july school

June 2008

June 2008

High school or equivalent, Scientific section

Yemen

17 July School

January 2008

January 2008

High school or equivalent, Section

Yemen

Skills

MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CONCEPT DEVELOPMENT
Beginner
CONCEPT DEVELOPMENT
Beginner
CONSULTING
Beginner
CONSULTING
Beginner
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
LETTERS
Expert
LETTERS
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert

Languages

Arabic
Native Speaker
English
Intermediate
Japanese
Beginner

Training and Certifications

Certifications
Qurtoba Training and Consulting
Two Courses in ORACLE
Leadership Skills Program
Basic of Professional Photography . (TQC) Total Quality Center
English Course. 5th Dimension for Training & Consultancy
ICDL
Risk Management at Microfinance Sector.
Social Media Management
Information Security and Cybersecurity
Portfolio and Arrears Management
Islamic financing formulas and professional ethics
Anti-Corruption and Integrity Promotion
Client Protection Principles
Fundamentals of Microfinance
Risk Management
Arrears Management
Stress and Endurance Test
Certified Microfinance Officer (CMFO)
Success lows
Personal Industry

Training
Human Resources System for Yemen Soft
Yemen Soft
Fingerprint System for Yemen Soft
Yemen Soft
GRAPHICS
CONCEPT INSTITUTE
ICDL
NEWHORIZONS Computer Section
Basic of Professional Photography
5th Dimension for Training & Consultancy
Leadership Skills Program
(TQC) Total Quality Center
(Training Employee in HR (Human Resources
MTN Company
Jan 2012