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تم إلغاء حظر المستخدم بنجاح
شكري خليل, Area Manager | Multi-Unit Operations & Business Development

شكري خليل

Area Manager | Multi-Unit Operations & Business Development·Piccola Milano and Alto Restaurant Kuwait

الكويت

الثانوية العامة أو ما يعادلها, Commercial And Economic Laws

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 3 أشهر

Area Manager | Multi-Unit Operations & Business Development

مايو 2026 - حتى الآن

Piccola Milano and Alto Restaurant Kuwait

الكويت، الكويت

مايو 2026 - حتى الآن

• Oversee daily operations across multiple branches to ensure smooth workflow, operational excellence,
and brand consistency.
• Lead, train, and supervise store managers and teams to achieve company objectives and maintain high
performance standards.
• Monitor sales performance, KPI achievements, and profitability across all assigned locations.
• Develop and implement operational strategies to improve productivity, customer experience, and
revenue growth.
• Ensure compliance with company policies, health & safety regulations, and operational procedures.
• Analyze P&L reports, control operational costs, and optimize branch performance.
• Manage staffing, scheduling, recruitment, and employee development for all assigned branches.
• Coordinate with suppliers, logistics, and support departments to ensure efficient stock availability and
operations.
• Handle customer escalations and maintain exceptional service standards across all locations.
• Conduct regular branch visits, audits, and performance evaluations to identify improvement
opportunities.
• Support marketing campaigns, promotions, and business development initiatives to increase sales and
customer engagement.
• Drive team motivation and create a positive work culture focused on operational excellence and target
achievement.

مجال الشركة:
المطاعم وخدمات الطعام

Operations and Sales Manager

ديسمبر 2023 - أبريل 2026

Läderach

الكويت، الكويت

ديسمبر 2023 - أبريل 2026

• Responsible for the B2B sales, identifying and securing high-value corporate partnerships that
increased annual revenue for Kuwaits highest profile corporates (banks, oil & petroleum
companies and Amiri Diwan...).
• Controlling operational budgets, consistently meeting and exceeding targets, increased sales by
30% through strategic upselling, team coaching, and enhanced customer experience.
• Managing full sales lifecycle of B2B, from initial prospecting and high-level negotiations to contract
finalization and post-sale operational fulfillment.
• Streamlining functions of 3 boutiques, from chocolate Freshness checks to inventory
replenishment.
• Ensuring all locations adhere to strict Swiss quality standards and local food safety/HACCP
regulations.
• Cultivated long-term relationships with key corporate clients, ensuring bespoke service delivery
and consistent repeated business.
• Managing labor budgets and optimizing staff scheduling to ensure peak customer service without
excessive costs.
• Partnering with production (in Switzerland) to ensure seasonal products arrive on time.
• Monitoring inventory turnover to minimize waste, given the short shelf-life of their fresh products.
• Led operational readiness for peak high-demand periods (Valentines Day, Ramadan, Eid).

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Restaurant & Catering Manager - Opening Team

أكتوبر 2023 - ديسمبر 2023

Pasha Coffee,

الكويت، الكويت

أكتوبر 2023 - ديسمبر 2023

مجال الشركة:
الضيافة والسكن

Restaurant & Catering Manager

يونيو 2021 - أكتوبر 2023

Angelina Paris,

الكويت، الكويت

يونيو 2021 - أكتوبر 2023

• Provide Catering Services to embassies and High-end luxury brands (Dior, Chopard, Loewe,
Gucci...).
• Operating all functions for social and corporate events and providing them with all available
facilities, setups and service.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Present action plans and analytical studies to manage and work on achieving them.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Control operational costs and identify measures to cut waste.
• Regularly review product quality and research new vendors.
• Appraise staff performance and provide feedback to improve productivity
• Recruit, Train new and current employees on proper customer service practices.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Assistant Restaurant Manager - Opening Team

أبريل 2020 - يناير 2021

Dar Hamad Restaurant,

الكويت، الكويت

أبريل 2020 - يناير 2021

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Events Executive - Opening Team

سبتمبر 2015 - يناير 2020

Dar Hamad Restaurant,

الكويت، الكويت

سبتمبر 2015 - يناير 2020

• Send Quotations and offer letter to the customers and Ensure prompt responses for all enquiry
through telephone or emails.
• Develop sales opportunities and maintain strong client relationships.
• Manage and coordinate all corporate and private events from planning to execution.
• Handle VIP meetings and maintain relationships with government entities and embassies
• Ensure high-quality customer service and seamless event operations.
• Coordinate with internal teams to deliver successful events.
• Achieving company objectives in sales, service, quality, appearance of facilities, sanitation and
cleanliness through training of employees and creating a positive productive working environment.
• Ensure that all food and beverage are served in our standards.
• Operating indoor and outdoor catering services for VIP clients (Amiri Diwan, Ministries,
Embassies).

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Supervisor

سبتمبر 2012 - سبتمبر 2015

Lenôtre Paris Restaurant (MMC), Marina Mall & Al Fanar Mall.

الكويت، الكويت

سبتمبر 2012 - سبتمبر 2015

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
• Regularly reviewing product quality.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الهندسة

Supervisor

سبتمبر 2012 - سبتمبر 2015

Lenôtre Paris Restaurant (MMC),

الكويت، الكويت

سبتمبر 2012 - سبتمبر 2015

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
• Regularly reviewing product quality.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الهندسة

التعليم

Sensate LLC

يوليو 2025

يوليو 2025

الثانوية العامة أو ما يعادلها، Commercial And Economic Laws

مصر

Zagazig University

يونيو 2008

يونيو 2008

بكالوريوس، Civil Law

مصر

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Al Zagazig University

يونيو 2008

يونيو 2008

بكالوريوس، Commercial And Economic Laws

مصر

Al Zagazig University

يونيو 2008

يونيو 2008

بكالوريوس، Commerce And Law

مصر

Skills

Communication Skills
Expert
Communication Skills
Expert
Problem Solving
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Problem Solving
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Customer Service Skills
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Quick Learning
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Intermediate
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اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Fire Fighting Training Course

التدريب
Sequence of service and service standard training
Dar Hamad
Nov 2015
Restaurant & Banquet customer service training
Dar Hamad
Dec 2015
Fire Fighting Training Course
Kuwait Fire Service
Apr 2017
Leadership and Team Work
MMC
Jul 2019
Food Safety Training
MMC
Aug 2019
Time Management
MMC
Sep 2019

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shopping and Cars