شكري خليل

• Oversee daily operations across multiple branches to ensure smooth workflow, operational excellence,
and brand consistency.
• Lead, train, and supervise store managers and teams to achieve company objectives and maintain high
performance standards.
• Monitor sales performance, KPI achievements, and profitability across all assigned locations.
• Develop and implement operational strategies to improve productivity, customer experience, and
revenue growth.
• Ensure compliance with company policies, health & safety regulations, and operational procedures.
• Analyze P&L reports, control operational costs, and optimize branch performance.
• Manage staffing, scheduling, recruitment, and employee development for all assigned branches.
• Coordinate with suppliers, logistics, and support departments to ensure efficient stock availability and
operations.
• Handle customer escalations and maintain exceptional service standards across all locations.
• Conduct regular branch visits, audits, and performance evaluations to identify improvement
opportunities.
• Support marketing campaigns, promotions, and business development initiatives to increase sales and
customer engagement.
• Drive team motivation and create a positive work culture focused on operational excellence and target
achievement.

• Responsible for the B2B sales, identifying and securing high-value corporate partnerships that
increased annual revenue for Kuwaits highest profile corporates (banks, oil & petroleum
companies and Amiri Diwan...).
• Controlling operational budgets, consistently meeting and exceeding targets, increased sales by
30% through strategic upselling, team coaching, and enhanced customer experience.
• Managing full sales lifecycle of B2B, from initial prospecting and high-level negotiations to contract
finalization and post-sale operational fulfillment.
• Streamlining functions of 3 boutiques, from chocolate Freshness checks to inventory
replenishment.
• Ensuring all locations adhere to strict Swiss quality standards and local food safety/HACCP
regulations.
• Cultivated long-term relationships with key corporate clients, ensuring bespoke service delivery
and consistent repeated business.
• Managing labor budgets and optimizing staff scheduling to ensure peak customer service without
excessive costs.
• Partnering with production (in Switzerland) to ensure seasonal products arrive on time.
• Monitoring inventory turnover to minimize waste, given the short shelf-life of their fresh products.
• Led operational readiness for peak high-demand periods (Valentines Day, Ramadan, Eid).

• Provide Catering Services to embassies and High-end luxury brands (Dior, Chopard, Loewe,
Gucci...).
• Operating all functions for social and corporate events and providing them with all available
facilities, setups and service.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Present action plans and analytical studies to manage and work on achieving them.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Control operational costs and identify measures to cut waste.
• Regularly review product quality and research new vendors.
• Appraise staff performance and provide feedback to improve productivity
• Recruit, Train new and current employees on proper customer service practices.

• Send Quotations and offer letter to the customers and Ensure prompt responses for all enquiry
through telephone or emails.
• Develop sales opportunities and maintain strong client relationships.
• Manage and coordinate all corporate and private events from planning to execution.
• Handle VIP meetings and maintain relationships with government entities and embassies
• Ensure high-quality customer service and seamless event operations.
• Coordinate with internal teams to deliver successful events.
• Achieving company objectives in sales, service, quality, appearance of facilities, sanitation and
cleanliness through training of employees and creating a positive productive working environment.
• Ensure that all food and beverage are served in our standards.
• Operating indoor and outdoor catering services for VIP clients (Amiri Diwan, Ministries,
Embassies).

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
• Regularly reviewing product quality.

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
• Regularly reviewing product quality.