HR Generalist
KEF Holdings
Total years of experience :9 years, 2 Months
• Attracting, interviewing, and hiring top talent to meet the organization’s business requirements across all 5 entities.
• Manage the end-to end employee life cycle right from pre-onboarding to exit and ensure a positive employee experience throughout the employee journey.
• Spearheaded the implementation of Culture Amp for the corporate office, designed the performance review framework and conducted product training for all the employees.
• Collaborating with relevant stakeholders and change management leads in the business to ensure people changes are executed smoothly and effectively.
• Drive the annual KPI review process and lead the annual performance review process for all teams in collaboration with line managers.
• Ensure all employee records are updated in HRMS and generate reports to analyze employee trends.
• Process monthly payroll & share monthly budget variances with the Finance team.
• Assist employees with any work concerns, address grievances and implement disciplinary procedures wherever required.
• Conduct regular employee engagement activities for the Global Corporate team.
• Conduct exit interviews, evaluate and identify issues and employee concerns; make recommendations for improvements and propose resolutions.
• Ensure all the processes and practices are fully in compliance with UAE & DIFC Labor law.
• Oversee and manage all HR matters across the company from recruitment to performance reviews, disciplinary action and employee separation.
• Spearheaded end-to-end implementation of Bayzat for managing People Processes like leave & attendance management, expense management, reward & recognition etc.
• Facilitated the organization’s GCC expansion by spearheading the hiring, onboarding & training efforts across all the 6 GCC countries for Sales, Operations and Technology functions.
• Advise and coach management on performance, misconduct and warning/termination process in accordance with the organization’s priorities.
• Provide guidance to People team on hiring quality candidates, creating a positive employee experience for new joiners and timely updation of key HR Metrics and reports.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Build trusted relationships with employees, managers, and leaders by providing them insights and guide them to be cognizant of the people aspect before taking key business decisions.
• Spearheaded the annual performance management process for the team including: goal setting, KPI finalization, 360 degree feedback, compensation planning and calibration.
• Brought about major process improvements and enhanced employee experience by implementing an HRMS for Performance Management, Exit Management and Talent Acquisition for eBay India.
• Sourced candidates through different channels like social platforms, professional networks, employee referrals etc, created a healthy pipeline of candidates and evaluated them on culture fitment.
• Worked closely with senior stakeholders to fine tune job descriptions based on critical skill sets, job responsibilities and competencies.
• Designed and implemented a competency based talent acquisition framework to optimize the quality of hires and integrated it with the Application Tracking System.
• Spearheaded workforce planning and budgeting, internal compensation benchmarking and variable payout processing based on pre-defined performance parameters.
• Acted as a trusted advisor to business leaders and Country Head and coached them on team restructuring, team effectiveness, PIP and employee conflict resolution.
• Supported/led various HR initiatives and projects as required, such as L&D, wellness, employee recognition programs, etc in partnership with the APAC People Experience team.
• Supported and provided people services throughout the employee lifecycle from onboarding, setting employee up with payroll & benefits, people movement to off boarding.
● Led the PMS process from goal setting, self/manager reviews to providing compensation support including salary planning, promotions and job re-levelling during quarterly and annual review.
● Partnered with hiring managers to understand needed talent pipelines, capabilities, and strengths and develop cost-effective search strategies to proactively identify future talent needs.
● Leveraged own database and extensive search of various channels such as networking, referrals, social media platforms, relevant online forums/groups to identify potential talent.
● Studied Employee Net Promoter Score results and formulated action plans related to employee engagement and talent management based on the findings.
● Worked closely with both leaders and employees to improve work relationships, build morale, and increase productivity and retention.
● Assisted the Comp and Benefits team to formalize and rollout policies related to employee benefits.
● Conducted monthly skip level meetings, ONO with employees to gauge the employee pulse and presenting the data/observations made to department heads.
A leading fintech company backed by Naspers group
● Responsible for aiding the integration of HR processes and systems post Citrus - PayU Acquisition.
● Proactively partnered with business stakeholders to understand the changing needs of the business
post acquisition and provided solutions aligned to changing priorities
● Planning, designing and executing Employee Engagement and CSR activities across offices in Mumbai.
● Reporting on recruitment activity to find new ways to improve the process and close niche positions.
● Drive the talent management process by conducting Organization Talent Review and HiPo
identification.
● Assisted in formulating the “Capability Management Plan” for line managers and “Individual
development plan” for all employees.
● Drive the performance management process from goal setting, performance review to performance
appraisal.
● Generated reports and provided data required for HR Audit.
● Facilitated the implementation of “Role Based Organization” - A Change Management and OD
initiative at Just Dial.
● Involved in driving the “Employee Satisfaction Survey” and ensured its successful implementation.
● Involved in bulk hiring of frontline staff for various departments like tele marketing, field marketing,
customer service, database etc and recruited around 100 + employees every month.
● Performed hiring action (PA40) and Separation on SAP.
● Managed leave and attendance regularization of 800+ employees and conducted Induction for all the
new joiners on a weekly basis.
● Spearheaded the CSR and Employee Engagement initiatives at Just Dial.
● Managed exit interviews, generated and analysed exit interview reports and provided solutions to
improve retention rate.
courses: Certifications - KHDA Certified UAE Labor Law Training - People Analytics, University of Pennsylvania - Aon Certified Recruiter - Data Analysis, Rice University - Strategic Workforce Planning, LinkedIn - Recruitment & Selection, IKYA Shraddha Goratela
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