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Shree Abillase, Service Desk Analyst

Shree Abillase

Service Desk Analyst·HCL Technologies

Qatar

Bachelor's degree, Computer Networks

Work experience

Total years of experience: 4 years, 6 months

Service Desk Analyst

January 2024 - December 2025

HCL Technologies

Colombo 13, Sri Lanka

January 2024 - December 2025

Network Troubleshoot
Software Troubleshoot
Office 365 Troubleshoot
AD password reset
System maintenance
MicrosoftAzure access
Company industry:
IT Services
Job role:
Information Technology

IT Systems Support

February 2023 - December 2023

Makeen books(PVT) Ltd

Colombo 3, Sri Lanka

February 2023 - December 2023

Monitor systems, networks, CCTV and install
automated alerts. Design, develop, and
upgrade existing systems.
Monitoring hardware, software, and system
performance
Providing IT assistance to staff
Resolving logged errors in a timely manner.
Maintaining server backups to facilitate data
retrieval in case of failures
Updating employees on the status of their
service requests
Installing new software and hardware drivers
and updating existing ones as needed
Monitoring server log files for security issues
and alerts.
Company industry:
Bookshop & Consumer Media
Job role:
Information Technology

Cyber Security Trainee

August 2022 - February 2023

Infinix Solution

Colombo 3, Sri Lanka

I found this job using Bayt.com

August 2022 - February 2023

McAfee ePO-Security management, product
installation and updates ePO
Company industry:
IT Services
Job role:
Information Technology

IT Support and Data Analyst

January 2021 - January 2022

Red Cross

Matale, Sri Lanka

January 2021 - January 2022

Work on-site to assist with software
installations, network failures, hardware
malfunctions, and other IT related issues.
Installing and configuring staffs computer
systems.
Responding to staffs IT support requests.
Managing master data, including creation,
updates, and deletion
Generating reports from multiple systems
Company industry:
Non-profit Organization
Job role:
Management

Education

Sri Lanka Institute Of Information Technology

May 2022

May 2022

Bachelor's degree, Computer Networks

Sri Lanka

GPA (percentage): 90%

GPA (percentage): 90%

My final year project was on crypto tranding security. Our final-year group poject was a Smart Ordering system for a restaurant. We also developed a stock management system using the java language.

Skills

Technology
Expert
Technology
Expert
PC Networking
Expert
PC Networking
Expert
IP
Expert
IP
Expert
Windows Azure
Intermediate
Windows Azure
Intermediate
IT Technical Support
Expert
IT Technical Support
Expert
Hardware
Expert
Hardware
Expert
Servers
Expert
Servers
Expert

Languages

English
Native Speaker

Training and Certifications

Certifications
Computer Hardware
Kandy Winsys
Mar 2022
Certificate in Windows network
Kandy Winsys
Mar 2022
Ciso Certified Network Associate
Kandy Winsys
Mar 2022
Training
microsoft Azur
Azur
Sep 2025