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Shreya Bhagwat , APPLICATION SUPPORT ENGINEER

Shreya Bhagwat

APPLICATION SUPPORT ENGINEER·Remote Software Soln- FLR Spectron

India

Master's degree, Data Science and Business Analytics

Work experience

Total years of experience: 1 years, 9 months

APPLICATION SUPPORT ENGINEER

July 2024 - March 2026

Remote Software Soln- FLR Spectron

London, United Kingdom •Remote

July 2024 - March 2026

Managed and resolved user support requests through ticketing systems while maintaining SLA compliance.
Investigated and troubleshot application, system, and user access issues.
Provided step-by-step guidance to users for issue resolution and system usage.
Coordinated with technical and cross-functional teams to resolve complex incidents.
Performed root cause analysis to identify recurring issues and recommend preventive measures.
Monitored application performance and proactively identified potential risks.
Maintained accurate records of incidents, resolutions, and system updates.
Assisted with user account management, access requests, and permissions.
Created and updated support documentation, knowledge base articles, and process guides.
Communicated regularly with stakeholders regarding issue status, resolutions, and service updates.
Company industry:
IT Services
Job role:
Information Technology

Education

D.Y. Patil

January 2026

January 2026

Master's degree, Data Science and Business Analytics

India

Padre Conceicao College Of Engineering

May 2024

May 2024

Bachelor's degree, Information Technology

India

View attachment

Skills

C PROGRAMMING LANGUAGE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
FRONT END ENGINEERING
Intermediate
FRONT END ENGINEERING
Intermediate
HTML SCRIPTING
Intermediate
HTML SCRIPTING
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate

Social profiles

Instagram
Instagram
Instagram.com/shreyeyey

Languages

English
Expert
Hindi
Native Speaker
Marathi
Native Speaker

Training and Certifications

Certifications
NPTEL- PRIVACY AND SECURITY IN ONLINE SOCIAL MEDIA NPTEL- DEEP LEARNING

Hobbies

  • influencer
  • adventure
  • designing and innovating