Assistant Manager
Mashreq Bank
Total years of experience :11 years, 10 Months
Managing end to end Merchant Onboarding under Card Operations
Responsible for Daily, Weekly and Monthly MIS reporting to the management
Managing a team of 15 specialists in executing daily onboarding operations
Responsible for all cross functional team collaboration in ensuring smooth and
effective daily operations
Managing Banking and Payments Partners
Onboarding new Banking Partners and managing integrations
Handling Risk, Chargebacks & Fraud
Managing Merchant Onboarding with Payment Partners
Handling end to end Reconciliation, Settlement & Refunds related to merchants
Managed a team of 5 Team Leads in executing the daily operations of BNPL
transactions
On boarding new payment gateways & NBFC partners in setting up operational
activities
Managing the fund movement from NBFC to Merchants at disbursal of loans and from
borrowers to NBFC at collection of EMI/repayments
Ensure strong monitoring of all transactions & maintain accurate/strong MIS. The
same may be needed for overall management of processes & business planning
Play an active role in new products, processes, systems roll out. Comply with policies
and procedures to ensure safety and security of company and customer's assets
Handling risk and payments related issues
Handling the daily refund & reconciliation activity
Coordinating with Payment gateways for all operation related issues & getting timely
responses
Being single point of contact for customer related issues where external party (Payment Gateways) is intervened
Projects related to customer betterment
Handling reconciliation related issues
On boarding new payment gateways and setting up operational activities
Handling technical issues (Customer & Merchant)
Fraud related Customer support for Credit Card Account holders of HSBC
Process and assist customers to make payments online.
Support customers on grievance relating to fraud.
Mentor new agents and assist them on process related issue