Technology Consultant
Hewlett packard
مجموع سنوات الخبرة :16 years, 8 أشهر
• Team leader for 7 Member offshore team.
• Handling L3 incidents escalated in Remedy Tool.
• Monitoring and troubleshooting of servers using tools like BSM, SiteScope, and BPM
• Handling High priority calls and mails within stipulated time period on the basis of First-Come-First-Serve and job priority.
• Planning and implementing newly released patches and hot fixes for the tool
• ITIL process knowledge
• Provide monthly report on the system health BSM
• Performing daily Health Checkup of the BSM environment.
• Documentation of all records and coordination of works with Clients.
SQA lead of the team
Responsibilities:
• Handling L2 incidents escalated in Remedy Tool.
• Monitoring and troubleshooting of servers using tools like HPOV
• Handling High priority calls and mails within stipulated time period on the basis of First-Come-First-Serve and job priority.
• Experience on DHCP & DNS Administration
• Creating login account to the users to access the resources in the file server like folder access and printer access.
• Creating Email accounts for the users with domain based restrictions, quota restriction and web mail restriction, public folder prevention.
• Configuring print server as a network printer and shared printer for printing purpose.
• Managing User Accounts, User Rights, Group Policy.
• User mailbox migration and user rights management.
• Documentation of all records and coordination of works with Clients.
• Working as a Critical Support for SCA(Scandinavian) region.
• Handling L2 incidents escalated in Remedy Tool.
• Worked with user creation, rights assignment, mailbox creation, assign permissions and administration.
• Providing the users access to servers .
• User profiles and folder redirection.
• User mailbox migration and user rights management.
• Installing, removing and upgrading the Hardware and software.
• Resolving issues with Operating Systems like 2000, XP, and Vista.
• Experience in Outlook, OWA, Office Communicator
• Wireless N/w configuration and trouble shooting
• Assisting the user in remote access.
• Raising Vendor calls for defective replacements
• Configuring and installing Microsoft Windows Server 2003.
• Having knowledge in configuring Forests and Domains.
• Promoting, demoting and member sever administration.
• Configuring DHCP, assigning scopes, super scopes, address reservations and DHCP relay agent.
• Software installation and troubleshooting.
• Installing the HP LAN printer
• Wireless N/w configuration and trouble shooting
• Maintaining the Systems and LAN network consisting of desktop PCs
• Installation & Upgradation of New PC’s.
• Assigning IP’s, proxy, DNS.
• Antivirus management (Symantec).