Shuhaib Rahman

Planning course of action to recover outstanding payments from assigned accounts. Keeping track of assigned accounts to identify outstanding debts in real time. Negotiating payoff deadlines or payment plans. Investigating and resolving any discrepancies. Creating trust relationships with debtors when possible, to avoid future issues. Updating client status into the ERP regularly. Alert superiors of any client unwilling or unable to pay when necessary. Working closely with the Legal Team to initiate complying with requirements when legal action is to be taken. Time to time follow ups on clients that have been forwarded to legal.

Charged with recovery of claims overpayments in high-volume operation. Communicate with debtors and participate in recovery negotiations. Respond to inquiries and communicate status of issues. Worked independently with assigned debtors and pursue recovery. Prepared reports of the claims worked on daily basis. Ensured a certain quality was maintained on calls and on claims that were worked on. Participated in negotiations and communicated with debtors, ensured timely follow-up on promised timeframes and recovery letters. Maintained tracking tool of recovery progress, preparing weekly reports for management.

Contributed largely to meeting company sales targets with higher profit margins. Providing quality products & reliable services and sourcing from reputed manufacturers. Effectively launched and sustained new services in a competitive market. Driven end-to-end offering of all company services through effective tie-ups with clients. Generated work orders, scheduled transport arrangements and received items against orders and supplies. Prepared marketing material and tender documents for client meetings. Prepared quotations, invoices and handled supplier / customer cash and cheques. Generated weekly / monthly reports to track operational performance. Monitored team performance by overseeing work and analyzing worker performance on a regular basis. Assisted the HR functions such as hiring, training and assigning job roles to new employees. Assisted the payroll department with preparation and verification of worker timesheets. Supervised work activities and constantly improvised work processes to bring about continual improvement. Handled employee grievances and issue resolution.

Lead a team of 15 in dealing with customer inquiries. Monitored the consignment proof-of-delivery (PODs) and ensure their input on daily basis. Assisted customers with inquiries and resolved customer service issues. Worked closely with Quality Control, Freight and Accounting departments to ensure accuracy and highest levels of service.