Shujaur Rahman

Built Power BI dashboards using Google Analytics to track user behavior and website performance insights.
Extracted and integrated SAP S/4HANA data into Power BI, showcasing ERP system experience.
Designed intuitive dashboards and Power Apps for supply chain KPIs and operational tracking.
Developed end-to-end data models using star schema across Cloud, SharePoint, Excel, Oracle, and SSDW.
Implemented Row-Level Security and managed data gateways for secure, scheduled refreshes.
Created optimized paginated reports for regulatory and executive reporting.
Built quota tracking dashboards to monitor regulatory limits and compliance risks.
Established audit trail reporting for compliance and inspection readiness.
Designed market share dashboards for regional competitive analysis.
Developed supplier scorecards tracking OTIF, lead time, and quality metrics.
Built demand forecasting models using historical and seasonal trends.
Created product lifecycle tracking dashboards from research to commercialization.
Delivered aged stock analysis to reduce inventory waste and improve turnover.
Automated workflows using Power Automate for alerts and report distribution.
Conducted stakeholder analysis and UAT to align dashboards with business needs.
Maintained a comprehensive data dictionary for consistency and usability.
Wrote advanced SQL queries (CTEs, joins, window functions) for data extraction and optimization.
Analyzed supply chain KPIs to improve reporting efficiency by 10%.
Identified data gaps and improved processes through data-driven solutions.
Managed large-scale data integration and reporting automation via SSDW and Power BI.
Tracked safety incidents and compliance data with high accuracy and organization

Authored and optimized complex T-SQL queries across large-scale financial and operational datasets using joins, CTEs, window functions, subqueries, and aggregations to support reporting and analytics.
Delivered US healthcare analytics for AI-driven insurance eligibility verification, building dashboards for call volumes, AI vs human success rates, TAT, agent productivity, cost analysis, and payer-wise performance (BCBS, Aetna), improving accuracy and reducing manual effort.
Developed strong domain expertise in US healthcare, including payer ecosystems, eligibility workflows, and regulatory compliance, enabling context-driven analytics.
Worked with large datasets in a Big Data environment using Google BigQuery, Amazon S3, and PostgreSQL for scalable data processing and storage.
Used Google Sheets for collaborative reporting and real-time data sharing alongside Excel-based workflows.
Designed a personal Agile productivity system in Excel with sprint planning, dependency tracking, and Power BI analytics.
Translated stakeholder requirements into Power BI dashboards using SQL and ETL pipelines, delivering insights on KPIs and operational performance.
Led KPI design initiatives, defining and implementing meaningful metrics and communicating insights using Microsoft Power BI, Amazon QuickSight, and Excel.
Conducted business process analysis to identify inefficiencies and implemented data-driven improvements using structured methodologies.
Built dashboards and scorecards for performance management, enabling leadership to track KPIs and drive continuous improvement.
Developed tabular and multidimensional models with DAX for dynamic reporting and scenario analysis.
Improved data quality through validation, cleansing, and reconciliation; optimized SQL queries and dashboards for performance.
Delivered real-time dashboards for cross-functional teams using Power BI, QuickSight, and Excel.
Supported HR and L&D analytics with dashboards on headcount, attrition, recruitment, training, and performance, enabling data-driven workforce decisions.

• Led cross-functional teams across US healthcare and AI-driven projects, applying project management
methodologies to plan, coordinate, and deliver against tight timelines and quality benchmarks —
demonstrating strong analytical thinking, decisive communication, and problem-solving skills in fast-paced,
high-stakes environments.
• Championed Customer Collaboration (CLD) by serving as the primary point of contact for US-based
clients — conducting regular syncs, translating client requirements into actionable team tasks, managing
expectations proactively, and ensuring a consistently high standard of customer satisfaction throughout the
delivery lifecycle.
• Managed end-to-end escalation handling — receiving, triaging, and resolving complex client and
operational escalations within agreed SLAs, coordinating with internal stakeholders and senior
management to identify root causes, implement corrective actions, and prevent recurrence, maintaining
client confidence and service continuity.
• Designed and delivered team training programmes — conducting onboarding sessions for new joiners,
building training materials, running skill assessments, and organising structured learning plans to upskill
team members on tools, processes, and quality standards, resulting in measurable improvements in
productivity and output accuracy.
• Led cohort planning and workforce management — forecasting capacity needs, planning team cohorts
based on project pipelines, coordinating shift schedules, and aligning resource allocation to ensure optimal
coverage and delivery readiness across all active projects.
• Managed full-cycle hiring — partnering with HR to define role requirements, screening candidates,
conducting interviews, assessing technical and behavioural competencies, and onboarding new hires —
building a high-performing, motivated team aligned to project goals and organisational values.
• Drove performance management and corporate excellence by setting clear individual and team KPIs,
conducting regular 1 :1s and performance reviews, providing constructive feedback, and implementing
process improvement initiatives that improved accuracy, compliance, and output quality — fostering a
culture of teamwork, adaptability, and accountability.
• Operated with a strong sense of ownership, working with minimal supervision to resolve delivery
challenges and make independent decisions — demonstrating the initiative and critical thinking required to
keep projects on track without constant escalation to senior leadership.

• Worked with Bloomberg-aligned financial datasets supporting company classification, corporate action
monitoring (dividends, ex-dates, mergers, and stock splits), and structured securities data — operating
within a regulated, data-intensive environment that demanded precision, strict data governance, and deep
understanding of financial instruments and market events.
• Conducted financial and market analysis across industries to support investment and business decisions;
analyzed corporate actions (mergers, dividends) and assessed financial impact.
• Managed P2P and Accounts Receivable (AR) operations, supporting improved cash flow and DSO
reduction.

• Handled customer escalations and ensured resolution within SLA; coordinated with management to
improve customer retention and satisfaction.