shurooq ghazalah

Responsibilities:  Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Maintains financial accounts by processing customer adjustments.  Coordinating with contractors in regards to needed services.  Coordinating with internal sales, marketing department for the purpose of business ease of process.  Operating CRM system.  Marketing strategy-related tasks.  Preparing weekly, monthly, quarterly and yearly reports.  Follow up with customers regarding their complaints and inquiries.  Channeling inquiries complains issues to the right sources.  Managing and monitoring Social media platforms: (Instagram, Twitter, Facebook).  Managing publications and collaterals.  SMS and emails to customers data bases.  Data Validation.  Sales Plans.  Event Management (Setting frame and fine execution)

Responsibilities :  Establishing an archiving system both manual and digital.  Classifying the data in numerical references and according to the order project wise.  Accessibility of data to end users in an organized system.  Creating smart indexes.  Creating an accessible data base in the system with proper information and indicators to data.  Setting a strategy to accessing data and reviewing documents, with a monitoring to users accessing the archive data.  Scanning folders and file them properly into place.  Providing data references to users in need.  Establishing a confidentiality strategy.

Manages activities of personnel in offices to ensure work is following and support is give sufficiently.  Making sure that maintenance and repairs are carried out in accordance with the customer’s specification & Acceptable working practices.

 Responsible to ensure quality of work, Official works concerning HR, Personnel and customers Welfare and satisfaction, any logistic support.  Managing the Stores and Archive and assisting Adequate follow of handing in materials to students.  Handling forms and manufacturing ways to improve the work environment.  Overall supervision to the work follow in the center

Responsibilities:  Managing Internal and External Correspondence concerning customer's certificates and accreditation.  Handling forms and monitoring attendance.  Data entry, and results evaluation and analysis.  Periodical Inventory to office support.  Coordinating with trainers and students.  Arrangement of students in classes.  Printing the student's certificates.  Assistance to students and providing necessary consultation regarding the programs and courses.  Setting development plans

Handling telemarketing tasks for the purpose of promoting the services of the center and its courses.  Dealing with customers accounts.  Providing consultancy in which we direct the customer to the best courses available and suitable.  Handling corporate accounts, for training in big companies.  Meeting a monthly target.  Coming up with development strategies.  Closing the deals with customers.  Following up with registering clients.

Staff management.
* Coordinating working shifts.
* Coordinating maintenance.
* Meeting a monthly target.
* Coming up with development strategies.
* Monitoring workflow.
* Handling costumers problems.
* Handling pay roll of staff.