Senior engagement officer
Ernst & Young
مجموع سنوات الخبرة :8 years, 1 أشهر
*Assist in the administrative support for code set up, engagement code maintenance using CRM, GTAC and Global Financial Information System (GFIS)
*Produce engagement correspondence such as statement of work and engagement letters as requested by client facing staff.
*Print and distribute standard engagement reports in My Business reporting portal upon request by engagement’s managers.
*Collaborate with the finance team on engagement related finance matters.
*Assist in the preparation of fee notes and supporting analysis for fee billings.
*Follow up with clients on outstanding fees and coordinate with the dispatch team for collection.
*Provide and hoc support to portfolio as and when required.
• Issue Report based on received trade documents following the Country Instructions, IVP Business Rules, quality assurance procedures, performance standards and other similar or related references.
• Provides valuation and HS classification opinion of goods being transacted based on Business Rules using database and other similar or related references for standard files and when necessary sub-contracts to Competence Centre, if transaction is found to be a non-standard file.
• Enters subcontracted opinion of the affiliates in the system, as necessary.
• Verifies the technical information and quality of documents to ensure that they are correctly and completely registered in the application system.
• Performs quality audit of administration details and correcting if necessary before finalizing the Report.
• Assists in amending Reports based on review done by the TA, as necessary.
• Re-transmits issued Report upon request of Geneva Head Office (HO) or Contract Management Office (CMO).
• Provides or assists in translation from English to another foreign language and vice versa, if the DPO is with language skills.
• Actively attends and participates in team and company meetings.
• Provides suggestions on process improvements.
• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Performs other responsibilities as may be assigned by Operations Management to achieve operations efficiency. Examples of other tasks are as follows: to Lead or Member of Special Projects or Task Force, etc.
• Assist in the maintenance of the Quality Management System.
worked at payments and local banking operations department performing local electronic transfers .
- Operate processing systems modules as defined by Nielsen
- Create and maintain client item files and parameters
- Produce client deliverables, ensuring timely and accurate delivery to meet or exceed Nielsen schedules and standards.
- Keep and maintain accurate and clear documentation of the working environment by contract by period.
assist employees in serving customers in front line tasks and in some HR roles and office management.