Travel Counselor
CWT
Total years of experience :5 years, 7 Months
• Air ticketing. (Handling multiple clients Like Amazon, Bosch)
• Providing assistance with upgrades, transfers, schedule changes and cancellations
• Proficiency with Galileo -GDS, and the ability to handle refunds and exchanges
• Maintaining awareness of world events and weather that may affect travelers and their plans
• Operates with discretion for clients and the travel arrangers
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
• Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation
• Air ticketing,
• Booking of air tickets, Reissuance and Cancellation of air tickets, in both LCC and GDS carriers.
• Design & Implementation of Profitable New Travel Packages
• Guest complaint resolution
Master's in tourism administration