concierge/bellboy.
rotana
مجموع سنوات الخبرة :6 years, 2 أشهر
welcoming gueat in professional manner, scot to receptions, handeling luggage, show room, giving room orientations, arranging transpottation, etc
welcoming guest saaist luggage.etc
Achievement: I have successfully completed cross training as a Bell Boy in Hala Arjaan by Rotana from 21 July until 18 September 2011.
Job Description: 1.receiving guests in a professional and friendly manner, exceeding guest expectations from arrival through departure
2. welcoming and scot guest to the assigned Room as well as giving the full introduction of the Hotel outlets.
3.pickup and drop, transport arrangement to any U.A.E. air port or to any tourist places
4. how to follow lost luggage in air port
5. maintain awareness of guest profile through the opera system. 6.Establish and maintain good public relations and enhance sales for the hotels at very oppurtunity
7overseas the operations of the services and insure it smoothly without delay or mishandle
8.responsible for obtaining updates tour information regarding places of interest and other similar spots intended for tourists and also provide monthly international activities at concierge desk.
9.telephone handeling internal, external transferring calls at per company standard.
10.printing typing, filling and distributing reports
11.maintain logbook for recording of the daily operations of the concierge bell service insure all the activities are properly logged don with clean records.
12.maintain effective communication with all related department to insure smooth service delivery.
13.luggage handeling in standards.
14.assist in the loading and unloading of baggage to and from vehicle as necessary.
15.maintain clean, proper accurate record of all the luggage kept at concierge store.
16.attbend daily front office briefing
17.participatein any development scheme as recommended by senior management.
18.avtive involve promoting and selling companies loyalty program.
19.follow up on guest complain in immidetaley and professional manner.
20.making news paper reports and delivery morning news paper to rooms.
21. maintain up to date knowledge of all front office equipment and show how to used these.
22.performing personal service such as delivering packages, guest message in time
• Currently I am working as a bellboy in Alain Rotana since 19/01/2012.
i have been works in hala arjan by rotana, 2 yrs
PRRSONAL ADRESS, ,
Mobile 971, 0566424670.
Undergraduate in Associate of Arts Major in English (Saint Anthony, Shillong India) I attest that all the information provided are true and correct with all my knowledge and beliefs. Respectfully Yours, Shyam Limbu (Subba) Applicant