Hygiene Officer
Hyatt Regency Al Kout Mall Hotel
Total years of experience :6 years, 5 Months
Implemented and accredited our hotel for ISSA - GBAC STAR
accreditation - Cleaning, disinfection and disease prevention
practices especially for COVID 19.
* Implemented HACCP and ensure its continual improvement.
* Responsible for ensuring overall hygiene activities throughout the
hotel including food production and service areas, guest rooms,
other public areas as well as in back of the house operations.
* Conducts internal audits to ensure compliance with local
regulatory laws / international standards in Food safety.
* Evaluates the corrective actions taken for the non-conformance
noted during the audits.
* Monitor and check personal hygiene conditions & working habits
of the colleagues.
* Identifies and report structural deficiencies in the food operation.
* Manages and maintain an effective pest control management
system.
* Supplier audits
* Manage and maintain a satisfactory waste disposal system.
* Provide the top management with the necessary reports on the
EHS management system established within the hotel along with
recommendations for improvement
* Monitor relevant changes in EHS / HACCP local regulations and
laws and update the internal procedures, policies and forms
accordingly
* Drive improvement and track goals achievement through
collection, analysis and communication of EHS goals and
measurements
* Communicate hotel specific emergency management plans to
address course of actions in case of an emergency
* Manage and control all documents (manuals, policies, procedures,
logs) related to Environmental Health and Safety measures and
HACCP and the corresponding reports
* Ensure that the employees are trained on the basic EHS and
HACCP/ Food hygiene trainings identified for their departmental
operations.
Review and follow up on the microbiological results from food
laboratory.
Manages and maintain the traceability system established.
Manage and review food complaints effectively.
Manage and maintain food safety documentation and records.
Periodically review the food safety Management system.
Conducts trainings in food safety and hygiene for the food
handlers and EHS trainings for all colleagues.
Review the implementation of food safety skills of staff.
Ensure the top management is fully aware of high risk areas for the
food-borne illness.
Conduct & regularly review risk assessment for all areas in the hotel,
implement site specific control measures to minimize hazards
Ensure that the safety management system is established,
implemented and maintained in accordance with International
standards requirements
Handled in-person guest complaints
Supervised and trained staff and resolved staff conflicts.
Handled in-person guest complaints.
* Perform all necessary tasks to service food & beverage
according to the standard of performance manual of the
hotel.
* Acquire in depth knowledge of the food & beverage menu of
the assigned outlet in order to assist and provide advice to
guests
* Practice good customer relations and attend to customer
complaints and queries satisfactorily
* Ensure the Outlet is set-up for service and supervise for a
smooth operation
* Direct and supervise the service team to ensure that all duties
are performed as per standards
* Ensure that all colleagues have received adequate training to
perform their duties
* Ensure proper organization, planning and control of supplies
and maintain concise record of all beverage stock in order to
ensure that the required is available
* Ensure minimum wastage, breakage and spoilage
* Actively used up selling techniques by exceeding guest
expectations and to increase revenue
Successfully completed internship in food and beverage service from
Madinath Jumeirah, Dubai from