Shyla Grace Espiritu

With WEST GULF GROUP as Store Supervisor from Jul 2008 to Present
Job Profile: I started as personal assistant to the owner in building and setting up a boutique. I helped her organized all the shipments from inventory to final pricing. I formulated business forms to use for the details of reports to her file. I assisted her to screen, assess and interview candidates for Sales ladies in her 2 coming stores. After 2 years, i have gained the trust from all her Top managers in all matters of her business: Personnel, Administration, Supervision, pricing, stock inventory, program for the shop, advertising, selling, customer caring, and financial reports. I was assigned to make all business correspondence for store requisition, orders, events, and all other operational and personnel concern.I handled all daily credit card and cash collections, vouchers and invoices.

With CLOUD 9 SPA as OVER ALL BUSINESS TASK Representative from Sep 2007 to Jun 2008
Job Profile: I started to formulate forms for the front desk and cashier as well as in Retail Store. I trained staff on machines and other office equipments in running the business.I handled retail consulting for all the products and services. I worked as a Guest Relation Representative presenting the services, coffee shop, gym and spa, salon, retail store, membership package and have maintained regular clients, increased numbers of club member for almost a year.

With FEDEX/ FEDERAL EXPRESS as BRANCH MANAGER from Aug 1998 to Sep 2007

I started as a Customer Service Agent in the World Service Center for local and International American Courier.With numerous comapany trainings and seminars attended, I was promoted to Supervisorial task in the same branch.

After 4 years, I managed all day operation, handling customer care trainings and operational system for 4 staff, one courier, male service agent, female service agent, one account assistant/Secretary.Daily audited the inbound and outbound local and international shipment transactions prior to delivery, tracked on hold shipments, concerns on customs reqiurement, and mishandling solutions.

Reported Sales Performance and Financial matters to the General Manager on monthly basis.Noted Regular weekly meeting for the operation concerns.Reconciled weekly in the Accounting Department for any disputes and billing.Handled bank transactions on daily sales for remittance to the Head Office.Handled recruitment works like screening and final interview for new employees.Represented quarterly company trainings and seminars local and abroad.Handled Payroll System and other processed monthly government papers.

With URBAN UNIVERSAL BANK as CREDIT ANALYST from January 1997 to Feb 1998

Gathered data and information from Corporate borrower.Handled screening and investigation prior to approval.Processed the loan and endorsed to Top Management Team and finally to Board of Directors.Arranged and collected files on Clients.Operated fax machines, photocopier, and encoded database and important corporate letters in computer.