Senior Customer service Executive
Inchcape shipping services
Total years of experience :16 years, 9 Months
To supervise overall container operations of the liner department.
Control and Co-ordinate the movement of containers.
Ensure proper inventory control by closely monitoring local container pool,
Customer requirements, back loading operations etc.
Ensure that operations run smoothly by keeping costs to a minimum.
•Container control
•Port operations
•Inventory monitoring and reporting
Key Accountabilities:
•Report on daily basis the movement of containers at the port CY, off-dock yard.
•Daily update of principals and in-house equipment control systems.
•Ensure timely back loading of empty containers and keep storage costs at minimum / nil where possible.
•Closely monitor and report on feeder activities to respective principals.
•Co-ordinate movement of empty containers for shippers and key accounts in an efficient and timely manner.
•Closely monitor and control vendor invoicing related to port, off-docks and transportation.
•Update local and principal systems with accurate container movement dates.
•Assist the operations coordinator where necessary and develop / enhance operational efficiency.
•Ensure port procedures and guidelines are followed strictly to ensure smooth running of operations.
•Maintain good relations with VIP Customers, vendors, customs, port authority etc.
•Place export bookings and empty bookings with feeder operators and coordinate same with regional office.
•Supervise / control staff & office functions for LINER DEPARTMENT.
•Report daily movement activities and other issues to the head of department and highlight issues if any concerned regional and local offices.
•Co-ordinate movement activities with team members to ensure smooth flow of equipment.
Key Deliverables:
•Smooth movement of containers
•Maintaining proper inventory control as per set guidelines.
•Timely reporting in terms of stock reports to principals.
•Updating systems on time / daily basis.
•Complete control and co-ordination of equipment.
•Reduced container turnaround time.
•Key role in updating customers regarding (Expected Time of Arrival) ETA, surrender, freight and demurrage charges, number of free days, etc.
•Ensure client queries and complaints are attended / resolved within 48 hours.
•Responsible for submitting import discharge / manifest prior to vessel arrival
•Ensure all local charges are collected as per instruction from PRINCIPAL
•Key role in preparing, generating and sharing monthly reports
•Maintaining reports for Tue / Performance / Demurrage collection on weekly / monthly basis.
•Coordination with consignee / clearing agent and ensure to send arrival notices prior vessel arrival
•Ensuring to respond / answer calls / emails within the time limit.
•Ensure all approvals / documents are in place prior releasing Delivery order
•Ensure to file the customer feedback form, minimum of 5 per month.
•Key role in arranging exchange letter / delivery orders for import shipments and issuing the same to customers within timelines to avoid delay
•Liable for checking freight amount to be pre-paid / collected; surrendering messages on the same from PRINCIPAL system.
•Instrumental in coordinating with Delivery Order department to deliver / submit updated information on manifest files / bills of lading to the port held due to errors / incomplete documents
•Instrumental in providing technical support to the IT department by troubleshooting all PC-related issues
Imports & Exports Documentation
Key Deliverables:
Preparing export job file for vessels. Handle day to day functions related to exports and assist operations, documentation colleagues where necessary
Verifying the data in load list, tally containers, preparing manifest and updating the systems
Perform freighting function in the in-house systems as per documents
Follow-up and coordinate timely closing of export job files.
Invoice and ensure timely collection of pending payments. Ensure collection of all applicable charges according to the manifests. Co-ordinate timely closing of export job files.
Invoice and ensure timely collection of pending payments. Ensure collection of all applicable charges according to the manifests. Co-ordinate via email day to day functions for exports.
Coordinating with transshipment office on container loading status, handling shipment status, customer enquiries via email & telephone etc.
Co-ordinate, report & update daily container movements between yards / port.
Ensuring all documents in the job files are in order as per ISO standards @ as per the QM, check for pending shipments and follow up, closing the job file after completing necessary formalities.
Control and co-ordinate container movements between customers, port authority, container yards and the terminal. Preparing in house and principal reports for exports where necessary. Closely coordinate with operations colleagues for day to day container movements, as per the requirements of the Q-companies (Shippers)
Accurate collection of demurrage charges as per principal’s requirements and / or guidelines. Handle and issue container release papers etc as per instructions provided. Monitor, control, co-ordinate overall export shipments.
Key Behaviors:
•Polite and courteous mannerism
•Ability to meet deadlines / achieve targets set
•Problem solving skills, analyzing & decision making skills
•Ability to work under pressure
•Ability to work under minimum supervision
•A quick leaner and a good team player
for submitting import discharge / manifest lists to all ports in UAE prior to vessel arrival includes updating on carriage vessel for t/s containers
•Instrumental in co-coordinating with vessel operators for getting vessels / space etc., as per the line vessel priority list
•Instrumental in coordinating with the port for checking Expected Time of Arrival (ETA) & Manifest Registration Number (MRN) on Dubai Trade website for vessel arrival and submitting through and non-through containers’ manifest to the port
•Instrumental in coordinating with the Dubai Trade customer service department with regard to errors / corrections in manifest
•Instrumental in co-coordinating with concerned lines for freights / charges involved in particular shipments and handling freight forwarding ( FCL / LCL shipments)
•Instrumental in coordinating with Warehouse (CFS) for sending pre-alerts to the In-Charge on shift for Loose Container load (LCL) shipments
•Key role in arranging exchange letter / delivery orders for import shipments and issuing the same to customers within timelines to avoid delay
•Accountable for contacting the concerned shipping company for group age console shipments
•Instrumental in sending requests for splitting the NOC number, arranging for their collection and submitting manifest to the port on splits
•Responsible for checking Letter of Credit (LC) documents of export, releasing / switching B/Ls to customers, invoicing payments while coordinating with agents through emails for hassle free quality customer service
•Liable for checking freight amount to be pre-paid / collected; surrendering messages on the same
•Instrumental in coordinating with Delivery Order department to deliver / submit updated information on manifest files / bills of loading to the port held due to errors / incomplete documents
•Responsible for providing trans-shipment container load list to the port and updating the disport agent on time about the same
•Key role in preparing, generating and sharing monthly reports, certificates and letters to other shipping lines on a regular basis
•Instrumental in providing technical support to the It department by troubleshooting all PC-related issues, checking server post power failure, etc.
•Key role in updating customers regarding (Expected Time of Arrival) ETA, surrender, freight and demurrage charges, number of free days, etc.
Office Administrator - Customer Service, Operations &
IT Support, Albatross Shipping Pvt. Ltd., Bangalore 2 Year
•To supervise overall container operations of the liner department.
•Control and Co-ordinate the movement of containers.
•Ensure proper inventory control by closely monitoring local container pool,
•Customer requirements, back loading operations etc.
•Ensure that operations run smoothly by keeping costs to a minimum.
•Coordinating with respective lines for the freights and charges involved in particular shipments
•Arranging Exchange Letter / Exchange Delivery Order for Import shipments
•Issuing the same to customers without any Delay.
•Releasing Export Bill of Ladings to customers.
•Invoicing the amount to be paid by the customer.
•Check whether freight amount is pre-paid or collect.
•Check surrender message.
•Co-ordinate with our agent through emails for an hassle free service
Customer Service & Documentation Executive, Albatross Shipping Pvt. Ltd., Mumbai 1 Year
•Releasing Export Bill of Ladings to customers.
•Invoicing the amount to be paid by the customer.
•Check whether freight amount is pre-paid or collect.
•Check surrender message.
•Co-ordinate with our agent through emails / Phone for an hassle free service
Master's in computer applications
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