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Sidahmed Derbak , Sales Associate

Sidahmed Derbak

Sales Associate·Souq Scent,

Qatar

Diploma, Public Administration

Work experience

Total years of experience: 5 years, 2 months

Sales Associate

January 2023 - January 2025

Souq Scent,

Qatar

January 2023 - January 2025

• Increased monthly sales by 20%+ through advanced upselling and customer-focused selling techniques.
« Served 100+ customers daily, maintaining 95%+ customer satisfaction and repeat business.
« Handled POS and cash transactions exceeding QAR 15, 000 per shift with zero discrepancies.
« Supported promotional campaigns that boosted foot traffic and overall revenue performance.
« Maintained premium visual merchandising standards to enhance brand image and customer experience.
Company industry:
Marketing
Job role:
Sales

Customer Service Officer

January 2019 - January 2022

The Russelior Hotel & Spa

Hammamet, Tunisia

January 2019 - January 2022

« Delivered high-quality customer service to 80+ guests daily in a luxury 5-star hospitality environment.
• Maintained a 95%+ guest satisfaction rate through personalized service and professional communication.
• Handled guest inquiries and complaints efficiently, contributing to a 15% improvement in guest retention.
• Coordinated with front office and F&8 teams to ensure seamless guest experiences and service
excellence.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University of 8 May 1945 – Guelma

June 2018

June 2018

Diploma, Public Administration

Algeria

• Completed advanced coursework in Public Administration, including organizational management, public policy, and administrative systems. • Developed strong skills in communication, documentation, reporting, and office coordination. • Gained foundational knowledge in customer service management, business operations, and professional ethics. • Applied administrative principles to real-world case studies, enhancing problem-solving and decision-making abilities. • Built a strong foundation for roles in administration, customer service, and sales environments.

National Institute of Computer Science

January 2018

January 2018

Diploma, Computer Technician – IT Support & Systems

Algeria

• Trained in IT support, hardware & software troubleshooting, and system maintenance. • Provided technical assistance, installation, and basic network support. • Developed strong problem-solving, communication, and customer service skills. • Experience supporting users, resolving technical issues, and working under pressure.

University of 8

January 2018

January 2018

High school or equivalent, Public Administration

Algeria

National Institute of Computer Science

January 2018

January 2018

Bachelor's degree, (IT

Algeria

Hakim Abu Abdullah Zrouali High School

January 2015

January 2015

Bachelor's degree, Experimental Sciences

Algeria

Completed secondary education with a focus on Experimental Sciences, developing strong analytical and problem-solving skills. • Built a solid foundation in scientific thinking, data analysis, and structured work methods. • Developed discipline, responsibility, and time management through academic projects and examinations. • Gained transferable skills applicable to customer service, sales, and professional work environments.

Hakim Abu Abdullah Zrouali High School Oran

January 2015

January 2015

High school or equivalent, Experimental Sciences

Algeria

Skills

Retail
Expert
Retail
Expert
Sales
Expert
Sales
Expert
Accounting
Expert
Accounting
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Management
Expert
Management
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
KEY PERFORMANCE INDICATORS KPIS
Expert
KEY PERFORMANCE INDICATORS KPIS
Expert
MARKETING
Expert
MARKETING
Expert
PRODUCT PROMOTION
Expert
PRODUCT PROMOTION
Expert
RETAIL SALES
Expert
RETAIL SALES
Expert
SALES
Expert
SALES
Expert
UPSELLING
Expert
UPSELLING
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
BUSINESS NEGOTIATION
Expert
BUSINESS NEGOTIATION
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
Problem Solving
Expert
Problem Solving
Expert
Front Desk Operations
Intermediate
Front Desk Operations
Intermediate
Cash Handling
Intermediate
Cash Handling
Intermediate
Teamwork
Expert
Teamwork
Expert
Basic Computer Skills
Expert
Basic Computer Skills
Expert
Reservation Handling
Intermediate
Reservation Handling
Intermediate
POS System
Intermediate
POS System
Intermediate
Banking
Expert
Banking
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Business Development
Expert
Business Development
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
SALES
Intermediate
SALES
Intermediate
Hospitality
Expert
Hospitality
Expert

Languages

English
Expert
Arabic
Native Speaker
French
Expert

Training and Certifications

Certifications
Computer Technician (IT Support)
Administration & Office Management
Non-Commissioned Officers School – Administration Division
Jun 2018
Show credentials
Computer Technician (IT Support)
National Institute of Informatics – Guelma/Algeria
Mar 2018
Show credentials
Training
Sales & Customer Service Training
On-the-job Training
Jan 2019

Hobbies

  • Customer Interaction & Communication
    Retail Trends & Product Knowledge