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Siddig Hashim Abdelrahman , Customer Service Representative

Siddig Hashim Abdelrahman

Customer Service Representative·Majorel-Dublin City Centre,

Ireland

Bachelor's degree, Business Administration

Work experience

Total years of experience: 16 years, 2 months

Customer Service Representative

January 2022 - January 2023

Majorel-Dublin City Centre,

Dublin, Ireland

January 2022 - January 2023

• Responsible for evaluating online social media, Web page content and advertising content in conjuction
with client policy.
• Visually navigate and review images, videos, accounts and text-based content.
• Escalate violations of client polices using internal tools.

Company industry:
IT Services

Platform Associate

January 2020 - May 2021

Accenture-IE

Dublin, Ireland

January 2020 - May 2021

• Responsible for evaluating online social media
and advertising content
• Ensure that all advertising content is in line with the clients policy.
• Visually navigate and review images along with text-based content
through internally developed applications.
• Analyse, label and discover patterns of suspicious activity
• Review account details for indicators provided by client analysis and determine
whether the items meet criteria provided by client Policy.
• General data entry
related tasks.
• Provide suggestions to improve the process and workflows

Company industry:
IT Services

Content Reviewer Associate

January 2017 - January 2020

Hays-IE

Dublin, Ireland

January 2017 - January 2020

• Responsible for evaluating online social media
and advertising content
• Ensure that all advertising content is in line with the clients policy.
• Visually navigate and review images along with text-based content
through internally developed applications.
• Analyse, label and discover patterns of suspicious activity
• Review account details for indicators provided by client analysis and determine
whether the items meet criteria provided by client Policy.
• General data entry
related tasks.
• Provide suggestions to improve the process and workflows.

Company industry:
IT Services

Sales Manager

October 2014 - January 2016

Tas Travel Agency-Khartoum,

Khartoum, Sudan

October 2014 - January 2016

• Proofed and approved production and printing
drafts of promotional materials.
• Created effective messaging using language, graphics
and marketing collateral.
• Targeted both offline and online consumers by designing a
multi-pronged and comprehensive marketing strategy.
• Worked closely with clients to identify their needs and challenges
and provide solutions.
• Compared agency and vendor marketing expenses
against established budgets.
Duties & responsibilities:
• Generated £30000 in sales by leveraging
social media websites.
• Targeted both offline and online consumers by designing a
multi-pronged and comprehensive marketing strategy.
• Created effective messaging using language, graphics
and marketing collateral.
• Worked closely with clients to identify their needs and challenges
and provide solutions-orien- tated campaign themes.
• Developed partnerships with local businesses to secure
third party promotions.
• Cultivated and managed relationships with key clients, vendors
and community partners.
• Managed project deadlines and monitored milestones
through completion stage.

Company industry:
Airlines

Sales Manager

April 2005 - July 2014

Ravilia

Khartoum, Sudan

April 2005 - July 2014

Duties & responsibilities:
• Generated £30000 in sales by leveraging social media websites.
• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
• Created effective messaging using language, graphics and marketing collateral.
• Worked closely with clients to identify their needs and challenges and provide solutions-orien- tated campaign themes.
• Developed partnerships with local businesses to secure third party promotions.
• Cultivated and managed relationships with key clients, vendors and community partners.
• Managed project deadlines and monitored milestones through completion stage.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Maintenance, Repair, and Technician

Education

University Of Khartoum

June 2015

June 2015

Bachelor's degree, Business Administration

Sudan

Skills

COMPUTATIONAL TOOLS
Intermediate
COMPUTATIONAL TOOLS
Intermediate
ADVERTISEMENT
Intermediate
ADVERTISEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COPYWRITING
Intermediate
COPYWRITING
Intermediate
CUSTOMER ANALYSIS
Intermediate
CUSTOMER ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate

Languages

Arabic

Native Speaker

English

Expert