front desk agent
Park Rotana
Total years of experience :2 years, 3 Months
Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
Build relationships with new clients. In some cases, Cold calling for sales of Primary properties. Achieving written down sales targets by the organization. Attending developer meetings & channel partner orientations as and when required.
The observance of the rights and legitimate interests of the owners of securities, as well as investors, participants in the financing of securities. Supervise compliance with legislation on the securities market and joint stock companies, including the protection of shareholders' rights. Organizing and informing investors and society about the state of the country's capital market and its professional participants. Introduced new types of financial instruments that helped to attract the necessary resources to finance investment projects.
Greeting University Employees, students, and visistors, directing them to the appropriate offices or persons. Providing factual information or materials to routine inquiries (with the capability to do so and within prescribed policies. Answering the telephone, taking messages, or routing calls according to office procedures utilizing organizational familiarity and necessary discretion, and making appointments as appropriate.